co-production, software development, partnership, trust, second-order construct, project success.
Since 1970, high project failure rate and low user satisfaction has elicited research on users and their role in the process. It is believed that users' physical participation or psychological involvement in the development process can improve user satisfaction and/or system quality. Previous research treats users as a source of requirements and hypothesizes satisfaction to increase when requirements are fulfilled. However, inconsistent conclusions lead to confusion. Recently, a co-production concept has been proposed to understand consumer participation in product development process. In this reconceptualization, users, instead of requirement generator, should be part of the production. In this study, based on co-production concept, we view users as one knowledge source and study how knowledge can be coordinated through the co-production process. After collecting data from 97 system users, most of the hypothesized relationships have been confirmed. IS-user co-production has a positive effect on expertise coordination and, in turn, improves teamwork outcomes. The only relationship that is not significant is between "bring expertise to bear" and "creativity." Implications for practitioner and suggestion for future research are provided. Co-production was found to be a second-order construct comprised of multiple formative constructs. Higher levels of coproduction behavior were expected and were found to produce better outcomes of collaborative efforts. For future study, this relationship is expected to hold true when pairs of information systems developers and information systems users who have worked together on the same information systems development project are surveyed at the end of their projects (or just before it ends or recently thereafter).
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Doctor of Philosophy (Ph.D.)
College of Business Administration
Management Information Systems
Length of Campus-only Access
Doctoral Dissertation (Open Access)
Shim, Jook-Ting JT, "User-is Partnership And Is Development Success" (2008). Electronic Theses and Dissertations. 3470.