Keywords

ERP, enterprise resource planning, post-implementation, higher education

Abstract

This research study investigated the post-implementation experiences of 6 higher education institutions following the initial implementation of a Student Administration ERP system and explored how these institutions used the post-implementation phase to maximize the benefits from the ERP system. A mixed-method approach consisting of an online survey and qualitative case study was utilized for data collection; within-case and cross-case analyses were performed to generate the research results and findings. The overall post-implementation experiences of the case study institutions were found to be similar in nature, regardless of institution size. Several post-implementation characteristics were also found to be shared in varying degree among all case studies. Customizations and third-party software were used by all case studies in post-implementation to meet operational needs not provided by the Student ERP system. The number of customizations and enhancements completed or under consideration by the case study institutions indicate that there are many areas in which current Student ERP systems do not fit the needs of higher education institutions. The results of this research can inform and guide higher education administrators on the institutional impacts and changes that will occur in the ERP post-implementation environment. Administrators will be enabled to better evaluate the overall success of their project based upon post-implementation characteristics and experiences of the institutions in this study and apply the outcomes to improve planning for future ERP system projects.

Notes

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Graduation Date

2009

Advisor

Bozeman, William

Degree

Doctor of Education (Ed.D.)

College

College of Education

Department

Educational Research, Technology and Leadership

Degree Program

Educational Leadership

Format

application/pdf

Identifier

CFE0002698

URL

http://purl.fcla.edu/fcla/etd/CFE0002698

Language

English

Release Date

September 2009

Length of Campus-only Access

None

Access Status

Doctoral Dissertation (Open Access)

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