Abstract
When organizations create new strategy maps, key new processes are often identified. This is important for organizations to stay competitive in the global marketplace. This document describes the development, implementation, and validation of a framework that properly aligns and links an organization's strategy and new process development. The proposed framework integrates the Balanced Scorecard management system (BSC) and the Design for Six Sigma (DFSS) methodology, leveraging their strengths, overcoming weaknesses, and identifying lessons learned to help bridge the gap between strategy development and execution. The critical-to-quality conceptual model is used as an integrative component for the framework. Literature search has resulted in little or no research into the development of similar frameworks. To demonstrate and evaluate the effectiveness of the framework in a real-world environment, a case study is carried out and implemented successfully. As the case study progressed, cycle time as a performance indicator was estimated and showed progression towards the targeted strategic objective. The developed framework helps decision-makers seamlessly transit from a strategic position to process development linking strategic objectives to the critical-to-quality features. This comprehensive framework can help move organizations from where they currently are to where they want to be, laying the background needed for customer satisfaction and breakthrough performance.
Notes
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Graduation Date
2016
Semester
Summer
Advisor
Elshennawy, Ahmad
Degree
Doctor of Philosophy (Ph.D.)
College
College of Engineering and Computer Science
Department
Industrial Engineering and Management Systems
Degree Program
Industrial Engineering
Format
application/pdf
Identifier
CFE0006246
URL
http://purl.fcla.edu/fcla/etd/CFE0006246
Language
English
Release Date
August 2021
Length of Campus-only Access
5 years
Access Status
Doctoral Dissertation (Open Access)
STARS Citation
Alghamdi, Mohammed, "An Integrated Design for Six Sigma-Based Framework To Align Strategy, New Process Development, and Customer Requirements In The Airlines Industry" (2016). Electronic Theses and Dissertations. 5217.
https://stars.library.ucf.edu/etd/5217