Title
Consumer opinions with ancillary hospital services: Improving service delivery in Turkish hospitals
Abbreviated Journal Title
J. Med. Syst.
Keywords
consumer opinion; consumer satisfaction; Turkey : health care; foreign; medical care; impressions of foreign medical service; PATIENT SATISFACTION SURVEYS; HEALTH-CARE; Health Care Sciences & Services; Medical Informatics
Abstract
This article reports the results of 2,045 consumer interviews conducted after discharge front seven major public and private hospitals in the country of Turkey. The direct measurement of consumer-satisfaction and utilization of this information to improve service delivery is a relatively new phenomena for this country. Based on postdischarge consumer interviews information on satisfaction of several ancillary hospital service variables was identified and inclusion for achieving overall consumer satisfaction is emphasized Two critical areas were examined: ancillary staff and consumer relations and overall impressions of the comfort of the facility. Relationships anti percentages within and among these variables are reported. Overall, the majority of the complaints noted by consumers were not related to direct treatment rather they focused on interactions with the hospital's staff and other services provided by the facility (e.g., comfort, cleanliness, parking etc.). When comparing the different hospitals across these variables significant differences were noted at the .05 level between the seven different hospitals examined, Findings and recommendations from this study are presented to assist in providing a basis for the development of improved consumer satisfaction.
Journal Title
Journal of Medical Systems
Volume
23
Issue/Number
5
Publication Date
1-1-1999
Document Type
Article
Language
English
First Page
363
Last Page
375
WOS Identifier
ISSN
0148-5598
Recommended Citation
"Consumer opinions with ancillary hospital services: Improving service delivery in Turkish hospitals" (1999). Faculty Bibliography 1990s. 2870.
https://stars.library.ucf.edu/facultybib1990/2870
Comments
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