Title
EMPLOYEE ALIENATION IN THE QUICK SERVICE RESTAURANT INDUSTRY
Abbreviated Journal Title
J. Hosp. Tour. Res.
Keywords
alienation; work alienation; employee alienation; quick service; restaurants; employee engagement; WORK ALIENATION; ORGANIZATIONAL ALIENATION; PSYCHOLOGICAL CONDITIONS; ENGAGEMENT; Hospitality, Leisure, Sport & Tourism
Abstract
An exploratory study conducted among 595 U.S. quick service restaurant hourly employees and managers for the purpose of measuring their level of work alienation finds that a significant proportion of the respondents expressed feelings of work alienation. The feelings seemed to be more prevalent among hourly employees, males, those younger, those more educated, and African Americans. But most important, the study indicates that employees' alienation was unequally distributed among the restaurants within the sample, therefore possibly suggesting that work alienation is not necessarily caused by the technology employed and/or the nature of the jobs but rather by the managerial styles and practices in each restaurant.
Journal Title
Journal of Hospitality & Tourism Research
Volume
32
Issue/Number
1
Publication Date
1-1-2008
Document Type
Article
Language
English
First Page
22
Last Page
39
WOS Identifier
ISSN
1096-3480
Recommended Citation
"EMPLOYEE ALIENATION IN THE QUICK SERVICE RESTAURANT INDUSTRY" (2008). Faculty Bibliography 2000s. 276.
https://stars.library.ucf.edu/facultybib2000/276
Comments
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