Title
Leading change with the 5-P Model - "Complexing" the Swan and Dolphin Hotels at Walt Disney World
Abbreviated Journal Title
Cornell Hosp. Q.
Keywords
change management; leading change; hotel management; ORGANIZATIONAL-CHANGE; Hospitality, Leisure, Sport & Tourism; Management; Sociology
Abstract
An effective change process must account for all aspects related to that change. This article presents a "5-P" framework for implementing change and illustrates the application of the framework with a case situation in which the operations at the Swan and Dolphin Hotels at Walt Disney World were consolidated. The five "P"s are as follows: purpose, priorities, people, process, and proof. Briefly put, change should have a stated purpose; specific targets of change should be identified and prioritized; people potentially affected by the change should be identified and brought into the change process; the process should use appropriate levels of direction participation, and consultation; and the proof should demonstrate visibly and believably what the change accomplished. While the Swan-Dolphin complexing was not without bumps along the way, the approach resulted in a successful change implementation that saved $4 million in annual expenses.
Journal Title
Cornell Hospitality Quarterly
Volume
49
Issue/Number
2
Publication Date
1-1-2008
Document Type
Article
Language
English
First Page
191
Last Page
205
WOS Identifier
ISSN
1938-9655
Recommended Citation
"Leading change with the 5-P Model - "Complexing" the Swan and Dolphin Hotels at Walt Disney World" (2008). Faculty Bibliography 2000s. 325.
https://stars.library.ucf.edu/facultybib2000/325
Comments
Authors: contact us about adding a copy of your work at STARS@ucf.edu