Title

Embodiment and interaction guidelines for designing credible, trustworthy embodied conversational agents

Authors

Authors

A. J. Cowell;K. M. Stanney

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Keywords

SEX-ROLE STEREOTYPES; PERFORMANCE-APPRAISAL; BEHAVIOR; SELF; ATTRACTIVENESS; MODEL; Computer Science, Artificial Intelligence

Abstract

This paper discusses our recent studies on Embodied Conversational Agent (ECA) design strategies to encourage credible and trustworthy dialogue. We approach the problem from two specific directions: the embodiment that the character 'wears' during its interchange with the user, and the method of interaction used by the ECA to engage the user. Our results indicate that while users generally prefer to interact with a youthful character matching their ethnicity, no significant preferences were indicated for character gender. For interaction, our results indicated that a character that portrayed trusting nonverbal behaviors was rated as being significantly more credible than a character portraying no nonverbal behavior, or one that portrayed non-trusting behaviors. Other interesting results from this work are also discussed.

Journal Title

Intelligent Virtual Agents

Volume

2792

Publication Date

1-1-2003

Document Type

Article

Language

English

First Page

301

Last Page

309

WOS Identifier

WOS:000187008600050

ISSN

0302-9743; 3-540-20003-7

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