Title

ERP misfit: Country of origin and organizational factors

Authors

Authors

E. T. G. Wang; G. Klein;J. J. Jiang

Comments

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Abbreviated Journal Title

J. Manage. Inform. Syst.

Keywords

consultant quality; country of origin; enterprise resource planning; (ERP); implementation; misfit; social shaping; SERVICE QUALITY; USER PARTICIPATION; SYSTEMS IMPLEMENTATION; TECHNOLOGY; ENTERPRISE; KNOWLEDGE; SUCCESS; CONTEXT; MODEL; TRANSFORMATION; Computer Science, Information Systems; Information Science & Library; Science; Management

Abstract

There are many benefits of enterprise resource planning (ERP) systems, but their implementation is both complicated and difficult because the product spans functional silos and involves many internal and external entities. An ERP system is the outcome of social processes, and different ERP systems can embody distinct social arrangements when developed in different cultural contexts. Such social arrangements are difficult to change due the closure effect of technology stabilization. This leads to various misfit problems, both during and after ERP implementation, causing adverse effects on delivered ERP quality. With a survey of 85 ERP implementation cases in Taiwan, this study derives and empirically tests the main as well as the interaction effects of the country of origin of the ERP package, consultant quality, top management support, and user support of the ERP system quality as perceived by the client after implementation. The results demonstrate the important role of the country of origin of the ERP package and consultant quality in configuring a high-quality ERP system and alleviating the negative effect of misfit problems.

Journal Title

Journal of Management Information Systems

Volume

23

Issue/Number

1

Publication Date

1-1-2006

Document Type

Article

Language

English

First Page

263

Last Page

292

WOS Identifier

WOS:000239293000010

ISSN

0742-1222

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