Title

Clarifying the effects of Internet monitoring on job attitudes: The mediating role of employee trust

Authors

Authors

G. S. Alder; T. W. Noel;M. L. Ambrose

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

Inf. Manage.

Keywords

Internet monitoring; trust; perceived organizational support; job; attitudes; PERCEIVED ORGANIZATIONAL SUPPORT; SOCIAL-EXCHANGE; SURVEILLANCE; JUSTICE; MODEL; PREDICTORS; COMMITMENT; PRIVACY; Computer Science, Information Systems; Information Science & Library; Science; Management

Abstract

The Internet is a fast growing mechanism for providing workplace monitoring. We examined how its implementation affects employees' trust in the organization. We hypothesized that giving employees advance notice of monitoring and providing them a justification for it would enhance their trust. We investigated how employees' perceptions of organizational support prior to monitoring moderated these relationships by conducting a longitudinal field experiment. We found that advance notice and perceived organizational support exerted significant main and interactive effects on post-implementation trust. In turn, trust significantly affected employees' job satisfaction, organizational commitment, and turnover intentions. (c) 2006 Elsevier B.V. All rights reserved.

Journal Title

Information & Management

Volume

43

Issue/Number

7

Publication Date

1-1-2006

Document Type

Article

Language

English

First Page

894

Last Page

903

WOS Identifier

WOS:000241715400009

ISSN

0378-7206

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