An epistemological view of consumer experiences
Abbreviated Journal Title
Int. J. Hosp. Manag.
Consumer experience; Consumption experience; Experiential marketing; Hospitality and tourism marketing; TOURIST EXPERIENCE; PEAK EXPERIENCES; BEHAVIOR; PHENOMENOLOGY; CONSUMPTION; EMPLOYEES; EMOTIONS; INTERNET; CATALOG; LEISURE; Hospitality, Leisure, Sport & Tourism
This paper discusses the theoretical underpinnings of consumer experience by examining the definitions of experience and the contextual nature of consumer experiences It offers a framework to better understand this construct in a hospitality and tourism context The proposed framework demonstrates the multidimensional facets of the consumer experience An extensive review of the literature identified three stream of empirical research The paper suggests that the perception of consumer experience has numerous foundational origins that have complicated its growth as a viable and valued concept This study proposes a number of emerging themes that give credence and direction to the concept of consumer experiences (C) 2010 Elsevier Ltd All rights reserved
International Journal of Hospitality Management
"An epistemological view of consumer experiences" (2011). Faculty Bibliography 2010s. 2059.