Title

An epistemological view of consumer experiences

Authors

Authors

A. R. Walls; F. Okumus; Y. C. Wang;D. J. W. Kwun

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

Int. J. Hosp. Manag.

Keywords

Consumer experience; Consumption experience; Experiential marketing; Hospitality and tourism marketing; TOURIST EXPERIENCE; PEAK EXPERIENCES; BEHAVIOR; PHENOMENOLOGY; CONSUMPTION; EMPLOYEES; EMOTIONS; INTERNET; CATALOG; LEISURE; Hospitality, Leisure, Sport & Tourism

Abstract

This paper discusses the theoretical underpinnings of consumer experience by examining the definitions of experience and the contextual nature of consumer experiences It offers a framework to better understand this construct in a hospitality and tourism context The proposed framework demonstrates the multidimensional facets of the consumer experience An extensive review of the literature identified three stream of empirical research The paper suggests that the perception of consumer experience has numerous foundational origins that have complicated its growth as a viable and valued concept This study proposes a number of emerging themes that give credence and direction to the concept of consumer experiences (C) 2010 Elsevier Ltd All rights reserved

Journal Title

International Journal of Hospitality Management

Volume

30

Issue/Number

1

Publication Date

1-1-2011

Document Type

Article

Language

English

First Page

10

Last Page

21

WOS Identifier

WOS:000284513300003

ISSN

0278-4319

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