Title
The Florida Benchmarking Consortium A Local Government Performance Measurement and Benchmarking Network
Abbreviated Journal Title
Public Perform. Manag. Rev.
Keywords
benchmarking; Florida Benchmarking Consortium; performance measurement; Public Administration
Abstract
This case study describes how local governments in Florida have come together to create the Florida Benchmarking Consortium (FBC), a performance measurement and benchmarking system that utilizes common services, service definitions, and performance metrics. The adoption of a common approach made it possible to avoid many of the challenges that confront local governments when they create their own unique stand-alone performance measurement and benchmarking systems, but the FBC nonetheless has had to overcome four major challenges pertaining to (1) membership, (2) service metrics vs. community metrics, (3) developing a balanced set of performance metrics, and (4) the actual utilization of performance measurement data for benchmarking purposes.
Journal Title
Public Performance & Management Review
Volume
36
Issue/Number
1
Publication Date
1-1-2012
Document Type
Article
Language
English
First Page
124
Last Page
137
WOS Identifier
ISSN
1530-9576
Recommended Citation
"The Florida Benchmarking Consortium A Local Government Performance Measurement and Benchmarking Network" (2012). Faculty Bibliography 2010s. 2328.
https://stars.library.ucf.edu/facultybib2010/2328
Comments
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