The Development and Evaluation of the Perceptions of Competence and Responsiveness Scale
Abbreviated Journal Title
J. Soc. Serv. Res.
Competence; psychometric analysis; responsiveness; service quality; social service agency; QUALITY-OF-CARE; SOCIAL-WORK; SERVICE QUALITY; Social Work
The objective of this study was to assess the validity and reliability of a new scale designed to capture perceptions of public agency competence and responsiveness. The initial version, consisting of 20 items, was administered to 134 graduate students. Following exploratory factor analysis, the final model consisted of 8 items and 2 factors: one representing competence and the other representing responsiveness. This model explained 50% of the variance. The measure demonstrated both convergent validity (r = -.219) and internal consistency ( = .81). This measure has the potential for applications in research projects involving perceptions relevant to support for various human service configurations.
Journal of Social Service Research
"The Development and Evaluation of the Perceptions of Competence and Responsiveness Scale" (2010). Faculty Bibliography 2010s. 819.