ICE 2017 Keynote Speakers, Moderators, and Panelists

Deborah Breiter Terry, Professor, Rosen College of Hospitality Management, University of Central Florida

Deborah Breiter Terry

Dr. Breiter is a Professor in the Tourism, Events and Attractions Department with the Rosen College and holds the endowed position in Convention and Conference Management. Her teaching focus is conventions and trade shows. She spearheaded the introduction of the first Bachelor of Science in Event Management in the United States. There are now more than 1,200 students enrolled in this degree program. Dr. Breiter was awarded the Professional Achievement Award for Education by the Professional Convention Management Association (PCMA) in 2007, the Professional Achievement Award by the Greater Orlando chapter of Meeting Professionals International (MPI) in 2009 and the Stevenson Fletcher Award by the International Council on Hotel, Restaurant, and Institutional Education in 2005 for her development of convention and conference education. She has conducted research for the Orange County Convention Center, Kissimmee Convention and Visitors Bureau, PCMA and MPI. Dr. Breiter has been published in many well-respected journals in the field, including Tourism Management, Event Management, The Journal of Hospitality and Tourism Research, The Cornell Quarterly and the International Journal of Contemporary Hospitality Management.

Kathleen Canning, Executive Director, Orange County Convention Center (OCCC)

Kathie Canning

Kathleen “Kathie” Canning joined the Orange County Convention Center (OCCC) in 1985. Kathie provides invaluable assistance in the sales, service planning and development for the Center’s three expansion projects. In December 2002, Kathie was promoted to the position of Deputy General Manager. In this role, she assists in the operation and management of the Convention Center. In 2012, Orange County Mayor Teresa Jacobs appointed Kathie to the executive director position. Canning will continue to direct and supervise all aspects of finance, marketing and operations of the facility. Kathie is an active member of the Professional Convention Management Association (PCMA), the International Association of Exhibitions and Events (IAEE), the International Association of Assembly Managers (IAAM) and Meeting Planners International (MPI). During her career, Kathie has devoted her time to many not-for-profit organizations including The United Way Leadership Club, Orlando Chamber of Commerce and the Orlando Convention and Visitors Bureau. Kathie graduated from York College in New York City with a bachelor’s degree in Education, and received her master’s degree from Adelphi University. In addition to her work at the OCCC, Kathie is an adjunct instructor at the University of Central Florida’s Rosen School of Hospitality Management in Orlando, Florida.

Robertico Croes, Associate Dean, Administration & Finance, Professor, Rosen College of Hospitality Management, University of Central Florida

Robertico Croes

Dr. Croes is a Professor and the Associate Dean, Administration & Finance. He currently serves as the Interim Chair of the Tourism, Events & Attractions department as well as the Associate Director of the Dick Pope Sr. Institute for Tourism Studies at the Rosen College. Dr. Croes recently published his third book titled, “Poverty Alleviation through Tourism Development”. His other two book are on the challenges facing small island destinations (titled The Small Island Paradox), and on the application of demand models to a small economy and is titled Anatomy of Demand in International Tourism. Additionally, he is a contributor to several books. His fields of interest include: econometrics applications in hospitality, tourism demand analysis/forecasting, tourism economic impact, competitive and sustainable tourism in tourism development analysis, tourism development applied to poverty alleviation and tourism development in small islands and developing countries. Dr. Croes has lectured and made presentations on these topics throughout the world, including Armenia, the Netherlands, Venezuela, Colombia, Brazil, Nicaragua, Costa Rica, Aruba, Curacao, the Bahamas, Ecuador, Barbados, Puerto Rico and Mexico. His research has also been presented in predominant industry and research conferences around the world including: South Africa, South Korea, Malaysia, Cyprus, Spain, Germany, Hong Kong, Ireland, Turkey, Taiwan, and Trinidad and Tobago. Dr. Croes received his doctorate from the University of Twente, the Netherlands. His dissertation focused on quantitative modeling of tourism demand, tourism development and government intervention. He has published various articles in such journals as the Annals of Tourism Research, Journal of Travel Research, Tourism Economics, International Journal of Tourism Research, Tourism Management and International Journal of Hospitality Management. He has served on the editorial board of three journals. Professor Croes is the recipient of the 2015 Thea Sinclair Award as well as several other awards.

Alan Fyall, Orange County Endowed Professor of Tourism Marketing, Rosen College of Hospitality Management, University of Central Florida

Alan Fyall

Dr. Alan Fyall is Orange County Endowed Professor of Tourism Marketing at the Rosen College of Hospitality Management, University of Central Florida. He has published widely in the areas of tourism and destination marketing and management including 20 books and over 150 journal articles. Dr. Fyall is a former Member of the Bournemouth Tourism Management Board (DMO) and Board of Solent Synergy Limited in Southern England, and has conducted numerous consulting and applied research projects for clients in the UK, European Union, Africa, the Caribbean and South East Asia. Alan currently teaches International Tourism Management and Destination Marketing & Management and to date has examined 27 PhDs in the UK, India, South Africa, Australia, Hong Kong and Malaysia. He has organized a number of international conferences and workshops for academic, professional and governmental audiences and is frequently invited to deliver key note addresses. He is Editor of Elsevier’s Journal of Destination Marketing & Management and sits on the editorial boards of Annals of Tourism Research, Journal of Heritage Tourism, International Journal of Tourism Research, Journal of Hospitality & Tourism Management, Regional Statistics, Anatolia, Journal of Business Research, PASOS Heritage Tourism, International Journal of Health Management and Tourism and Place Branding and Public Diplomacy.

Arend Hardorff, Dean, Academy for Leisure, NHTV Breda University of Applied

Arend Hardorff

Arend Hardorff (1976) is Dean of the Academy for Leisure of NHTV Breda University of Applied Sciences, The Netherlands. This academy hosts 4 degree programmes; a professional Leisure & Events Management programme with specializations in Attractions & Theme Parks and in Events, a professional master in Imagineering and a scientific bachelor and master programme in Leisure Studies. On behalf of NHTV, he is member of the steering committee of the Dutch National Centre of Expertise in Leisure, Tourism and Hospitality. Next to his position at NHTV Arend is Chair of the Board of Mezz Pop Venue Breda and member of the Supervisory Board of Incubate Festival Tilburg. In the past he was a politician for the Dutch Labour Party in Breda and was lecturing and researching topics like creative industries, creative clusters and cultural and creative policies.

Fevzi Okumus, Professor, Rosen College of Hospitality Management, University of Central Florida

Fevzi Okmus

Dr. Okumus is a Professor in the Hospitality Services Department at the University of Central Florida’s Rosen College of Hospitality Management. He received his Ph.D. in Strategic Hotel Management from Oxford Brookes University, UK. He has a Master of Science degree in International Hotel Management from Oxford Brookes University, UK and a Bachelor of Science degree in hospitality and tourism from Cukurova University, Turkey. He worked in the hotel industry before becoming an educator. He joined the Rosen College of Hospitality Management in 2005 and was the founding Chair of the Hospitality Services Department from 2007-2013. Dr. Okumus’ teaching and consultancy areas include strategic management, leadership development, strategic human resources management, hotel management, international hospitality management and introduction to hospitality and tourism. His research areas include sustainability and green practices, strategy implementation, competitive advantage, knowledge management, hotel management, lodging operations, crisis management, cross-cultural management, destination marketing, information technology and developing countries. Dr. Okumus has widely published in leading journals, including Annals of Tourism Research, Tourism Management, Service Industries Journal, Management Decision, International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management and Journal of Hospitality and Tourism Research. He has over 180 academic publications (about 80 refereed journal articles, three books, 11 book chapters and 65 conference presentations, reports etc.). His publications have received over 2500 citations and he has an h-index of 26. Dr. Okumus has secured and completed research and consultancy projects over US$ 500,000 in different countries and received numerous awards and recognitions. He has recently received the Michael D. Olsen Research Achievement Award. He is the Editor-in-Chief of the International Journal of Contemporary Hospitality Management (IJCHM), one of the top-tier journals in the hospitality field with an impact factor of 1.407. He also serves on the editorial boards of 18 international journals and is a frequently invited speaker at national and international conferences.

Abraham Pizam, Dean, Rosen College of Hospitality Management, University of Central Florida

Abraham Pizam

Dr. Abraham Pizam is Dean and Linda Chapin Eminent Scholar Chair in Tourism Management in the Rosen College of Hospitality Management, at the University of Central Florida, Orlando, Florida, U.S.A.Professor Pizam is widely known in the field of Hospitality and Tourism Management and has conducted research projects, lectured, and served as a consultant in more than 30 countries. He has held various academic positions, in the U.S.A, U.K., France, Austria, Australia, New-Zealand, Singapore, Israel and Switzerland, has authored more than 160 scientific publications and ten books, is the Editor-in-Chief of the International Journal of Hospitality Management and serves on the editorial boards of 20 academic journals. Professor Pizam has conducted consulting and research projects for a variety of international, national and regional tourism organizations.

Steven Wood Schmader, CFEE, President and CEO, International Festivals & Events Association (IFEA World)

Steven Schmader

Steven Wood Schmader, CFEE, is the President & CEO of the International Festivals & Events Association (IFEA World), which celebrates 62 years as the “Premiere Association Supporting and Enabling Festival & Event Professionals Worldwide” in 2017. The IFEA operates with a vision of a globally united industry that touches lives in a positive way through celebration and is the presenting body of the IFEA World Festival & Event City Award, which recognizes those global markets that provide and leverage the most positive partnerships between events and the cities that host them. Schmader also serves as the publisher and editor of “ie: the business of international events” and the Founding Director of the IFEA’s Event Management School at the Oglebay National Training Center in West Virginia. Schmader’s 40-year professional career includes the creation, management and production of large citywide festivals, sporting events, government events, parades, airshows and Millennium celebrations. In his role with the IFEA he works in partnership with global event professionals and organizations, government entities, sponsors, tourism agencies, media and academic institutions, to raise the bar and brand of our common industry, today and into the future. Schmader is an author and highly-rated speaker on industry issues and trends.

Kelly Semrad Assistant Professor, Rosen College of Hospitality Management, University of Central Florida

Kelly Semrad

Dr. Kelly J. Semrad, currently serves as a faculty member in the University of Central Florida (UCF) Rosen College of Hospitality Management. She is the former associate director for the University of Florida’s Eric Friedheim Tourism Institute. Dr. Semrad possesses 15 years of professional experience in community event planning which includes having served on mega events’ host committees such as the World Series and Super Bowl Games. Dr. Semrad has presented over 65 research presentations at international conferences, has published in renowned academic journals, and has served on research teams that have provided evaluations and technical reports to tourism and hospitality organizations worldwide. She is an active team member for numerous grants representing socio-economic needs in developing countries. Dr. Semrad is the recipient of numerous research and teaching awards and has also served as an invited visiting professor at multiple universities abroad. Her teaching portfolio is extensive having taught more than 30 different hospitality, sport management, and event management courses (2001 – 2014). She is an active advocate for the continued development of degree programs that represent society’s growing educational needs. Thus, she has served as a degree underwriter for both the University of Central Florida and the University of Florida

Rhodri Thomas, Professor, Tourism and Events Policy, Dean, School of Events, Tourism, and Hospitality Management, Leeds Beckett University, UK

Rhodri Thomas

Rhodri Thomas is Professor of Tourism and Events Policy and Dean of the School of Events, Tourism and Hospitality Management at Leeds Beckett University, UK. Originally trained as an economist, he now engages in inter-disciplinary policy-related research in the context of the tourism, hospitality and events sectors. Rhodri has acted as a 'specialist expert' on policy issues for the OECD, the European Commission and for government departments and other agencies in the UK and elsewhere. He has completed several Economic and Social Research Council (ESRC) grant and non-grant funded projects and is a member of their Peer Review College. His Chair was supported by the Institute of Travel and Tourism (ITT) for five years. Rhodri is the Editor-in-Chief of the Journal of Policy Research in Tourism, Leisure and Events, a Co-ordinating Editor for the International Journal of Hospitality Management and an Academic Editor for Sustainability. He sits on the Editorial Boards of several leading journals including Tourism Management and the International Journal of Contemporary Hospitality Management.

Mathilda Van Niekerk, Assistant Professor, Tourism, Events, and Attractions Department, Rosen College of Hospitality Management, University of Central Florida

Mathilda Van Niekerk

Dr. Van Niekerk currently works in the Tourism, Events and Attraction (TEA) Department at the Rosen College of Hospitality Management, University of Central Florida, USA. She has a PhD in Tourism Management (2004) and a Master’s in Business Administration (MBA)(2013). Her research areas include festivals and event management, tourism destination marketing and management and strategic management. She has over 100 academic publications (refereed journal articles, books, book chapters, case studies, encyclopedia entries, training manuals, industry reports and conference papers). She has taught 28 postgraduate and undergraduate courses in tourism management, destination marketing, event marketing and event management. She received the 2015 University Excellence in Undergraduate Teaching Award from Rosen College. Dr. Van Niekerk serves on the editorial boards of several academic journals and is the Managing Editor for the International Journal of Contemporary Hospitality Management (IJCHM). Before joining Rosen College, Dr. Van Niekerk held senior management positions at different institutions in both higher education and local government in South Africa. During the 2010 FIFA World Cup in South Africa, she served as the cluster leader in Nelspruit, one of the host cities responsible for marketing, communications, events and tourism. Recognizing her leadership and contribution to the 2010 FIFA World Cup in Nelspruit, South Africa, she received the Premier Protea Hotel Nelspruit/Lowveld Chamber of Business and Tourism - Tourism Personality of the year award. Her commitment and competence as an event organizer, visionary and leader are also evident in her success as an owner and director of a business enterprise in the private sector, for which she was named a national finalist for South Africa’s ABSA Business Woman of the Year award.