The active research contribution of UCF’s Rosen College faculty, which represents the broad spectrum of the hospitality management industry, are well recognized and respected by their peers, making UCF’s Rosen College of Hospitality Management one of the most influential and cutting-edge voices in hospitality and tourism research and education.

Over the years, the College has been consistently ranked one of the top programs in research productivity and scholarly activities (Schmidgall, Woods, & Hardigree, 2007; Severt, Tesone, Bottorff & Carpenter, 2009) in the world by peer-reviewed professional publications. Their research contributions can be widely witnessed by top tier journal publications, conference presentations and industry consulting.

At this time, this collection contains metadata about each item, with pdfs available for select items.


Submissions from 2016

Collaborative Destination Marketing at the Local Level: Benefits Bundling and the Changing Role of the Local Tourism Association, Brian Barrod and Alan Fyall

Connecting Tourism Development with Small Island Destinations and with the Well-being of the Island Residents, Robertico Croes

An Empirical Framework to Predict Idiosyncratic Risk in a Time of Crisis: Evidence From the Restaurant Industry, Nan Hua, Michael Dalbor, Seoki Lee, and Priyanko Guchait

Understanding Customers’ Healthful Food Selection at Restaurants: Roles of Attitude, Gender, and Past Experience, Jinhyun Jun, Susan W. Arendt, and Juhee Kang

An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry, Juhee Kang, Aikaterini Manthiou, Norzuwana Sumarjan, and Liang Tang

Leveraging Nation Branding Opportunities Through Sport Mega-Events, Brendon Knott, Alan Fyall, and Ian Jones

Conflict And Commitment In The Restaurant Industry: Perceptions From The Generation Y Viewpoint, Marissa Orlowski, Kevin S. Murphy, and Denver E. Severt

The Jihadists’ Holy War on the Hospitality and Tourism Industries, Abraham Pizam

A two-way causal chain between tourism development and quality of life in a small island destination: An empirical analysis, Jorge Ridderstaat, Robertico Croes, and Peter Nijkamp

The Tourism Development- Quality of Life Nexus in a small island destination, Jorge Ridderstaat, Robertico Croes, and Peter Nijkamp


Playing for First Place: An Analysis of Online Reviews and their Impact on Local Market Rankings, Dipendra Singh, Edwin N. Torres, and April Robertson-Ring

Developing a Scale of Hospitableness: A Tale of Two Worlds, Asli D.A. Tasci and Kelly J. Semrad

Guest Interactions and the Formation of Memorable Experiences: An Ethnography, Edwin N. Torres

Asynchronous Video Interviews in the Hospitality Industry: Considerations for Virtual Employee Selection, Edwin N. Torres and Cynthia Mejia


Let's 'Meetup' at the Theme Park, Edwin N. Torres and Marissa Orlowski

Towards a Model of Electronic Word-of-Mouth and Its Impact on the Hotel Industry, Edwin N. Torres and Dipendra Singh

Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry, Edwin N. Torres, Mathilda van Niekerk, and Marissa Orlowski

Improving Consumer Commitment Through the Integration of Self-service Echnologies: A Transcendent Consumer Experience Perspective, Wei Wei, Edwin N. Torres, and Nan Hua

Market accessibility and hotel prices in the Caribbean: The moderating effect of quality-signaling factors, Yang Yang, Noah J. Mueller, and Robertico Croes

Submissions from 2015

Who are the bulls and bears in global lodging markets?, Albert Barreda and M. Kizildag

Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews, Katerina Berezina, Anil Bilgihan, Cihan Cobanoglu, and Fevzi Okumus

Generating Brand Awareness in Online Social Networks, Anil Bilgihan, Khaldoon Nusair, Albert Barreda, and Fevzi Okumus

College students’ decision-making for study abroad – Anecdotes from a U.S. hospitality and tourism internship program in China, Liping A. Cai, W. Wei, Ying (Tracy) Lu, and Jonathon J. Day

Digital Marketing Technologies and New Markets: From Embryonic Markets to Digital Marketing, Antonia Correia, Metin Kozak, Alan Fyall, and Juergen Gnoth

Tourism and Human Development, Robertico Croes and Manuel A. Rivera

Tourism potential to benefit the poor: a social accounting matrix model applied to Ecuador, Robertico Croes and Manuel A. Rivera


Women at a Music Festival: Biological Sex Defining Motivation and Behavioral Intentions, Robertico R. Croes and Seung Hyan Lee

Moderating the Impact of e-Commerce Expenses on Financial Performance in US Upper Upscale Hotels: The Role of Property Size, Agnes L. DeFranco, Cristian Morosan, and Nan Hua


Are Travel Purchases More Satisfactory Than Nontravel Experiential Purchases and Material Purchases? An Exploratory Study, Galia Fuchs, Po-Ju Chen, and Abraham Pizam

A Confucian Analysis of Chinese Tourists' Motivations, Xiaoxiao Fu, Liping A. Cai, and Xinran Lehto

A Portrait of John Fletcher: From Bangor to Bournemouth … via the South Pacific, Alan Fyall

Examining the Effects of Vacation Ownership Product Attributes on Customer Satisfaction: An Investigation of Product Purchase and Use, Amy Gregory, H.G. Parsa, Khaldoon Nusair, David J. Kwun, and Sanjay Putrevu

The Relationship Between Sense of Community and Satisfaction on Future Intentions to Attend an Association's Annual Meeting, Jeeyeon (Jeannie) Hahm, Deborah Breiter, Kimberly Severt, Youcheng Wang, and Jill Fjelstul

Food Safety Inspections Results: A Comparison of Ethnic-Operated Restaurants to Non-Ethnic-Operated Restaurants, Kimberly J. Harris, Kevin Stephen Murphy, Robin B. DiPietro, and Gretchen L. Rivera


The New Trends and Innovations in Selected Five-Star Hotels in Bangkok, Thailand, Nan Hua and Adarsh Batra

Environmental Rankings and Financial Performance: An Analysis of Firms in the U.S. Food and Beverage Supply Chain, Leonard A. Jackson and Dipendra Singh

Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions, Yeajin Jang, Heejung Ro, and Tae-Hee Kim

Understanding Customers’ Healthy Food Choices at Casual Dining Restaurants: Using the Value-Attitude-Behavior Model, Juhee Kang, Jinhyun Jun, and Suan Wohlsdorf-Arendt

Recollection of the Sea Cruise: The Role of Cruise Photos and Other Passengers on the Ship, Juhee Kang, Aikaterini Manthiou, Insin Kim, and Sunghyup Sean Hyun

Restaurant Brand Pages on Facebook: Do Active Member Participation and Monetary Sales Promotions Matter?, Juhee Kang, Liang Tang, and Ann Marie Fiore

Gender Dynamics from an Arab Perspective: Intercultural Service Encounters, Marryam Khan, Heejung Ro, Amy Gregory, and Tadayuki Hara

The Nation Branding Opportunities Provided by a Sport Mega-event: South Africa and the 2010 FIFA World Cup, Brendon Knott, Alan Fyall, and Ian Jones

Generation Y: Market Opportunity or Marketing Challenge – Strategies to Engage Generation Y in the UK Attractions’ Sector, Anna Leask, Alan Fyall, and Paul Barron

Exploring the Role Of Human Judgment in Making Discount Decisions in the Lodging Industry, Seung Hyan Lee, Robertico R. Croes, and Manuel Antonio Rivera

Moderating Impacts of Transaction Utility on Relationships Among Price, Quality, and Value, Seung Hyan Lee and Ji-Eun Lee

Market-Oriented Destination Marketing: An Operationalization, Nathaniel D. Line and Youcheng Wang

Present and Future Website Marketing Activities in the US Hotels: Change Propensity Analysis, Xu Li, Youcheng Wang, and Yixiu Yu

How Is Leadership Related to Employee Self-concept?, Zhenpeng Lou, Youcheng Wang, Einar Marnburg, and Torvald Øgaard

Investigating the Effects of Memorable Experiences: an Extended Model of Script Theory, Aikaterini Manthiou, Juhee Kang, Lanlung Chiang, and Liang Tang

The Incorporation of Consumer Experience into the Branding Process: An Investigation of Name-Brand Hotels, Aikaterini Manthiou, Juhee Kang, and Norzuwana Surmajan

Typology of Gay Consumers’ Interaction Styles on Complaining Propensity, Eric D. Olson and Heejung Ro

The Effects of Demographics and Past Experience on RFID Technology Acceptance in the Hospitality Industry, Ahmet Ozturk and Murat Hancer

You Got a Free Upgrade? What About Me? The Consequences of Unearned Preferential Treatment, Jeong-Yeol Park and SooCheong (Shawn) Jang

What They Expect and Why We Should Care: Students’ Perspectives on Hospitality Faculty Industry Experience, Kelly Virginia Phelan and Cynthia Mejia

Customer saboteurs or “badvocates”, Abraham Pizam

Hotel Loyalty Programs: The Halo Effect, Abraham Pizam

Is Empathy Essential for High-Quality Customer Service?, Abraham Pizam

Is the Foodservice Industry Composed of Only Low-Paid and Unskilled Jobs?, Abraham Pizam

Lifestyle Hotels: Consistency and Uniformity vs. Individuality and Personalization, Abraham Pizam

Luxurious Physical Environment and High-Quality of Service: Do they Always Go Hand in Hand?, Abraham Pizam

Salaries and Wages in the U.S. Lodging Industry; Are They as Low as the General Perception?, Abraham Pizam

Transgressions and Misconducts in Hospitality Research, Abraham Pizam

Customer Satisfaction and Its Measurement in Hospitality Enterprises: A Revisit and Update, Abraham Pizam, Valeriya Shapoval, and Tayloer Ellis

Pricing Strategies for Resort Fees: Consumer Preferences Favor Simplicity, Toni Repetti, Susan Roe, and Amy Gregory

The link between money supply and tourism demand cycles: A case study of two Caribbean destinations, Jorge Ridderstaat and Robertico Croes

Tourism development and happiness: A residents’ perspective, Manuel A. Rivera, Robertico R. Croes, and Seung Hyan Lee

Advances in Hospitality Research: "From Rodney Dangerfield to Aretha Franklin", Manuel A. Rivera and Abraham Pizam

The five E's in festival experience in the context of Gen Y: Evidence form a small island destination, Manuel Rivera, Kelly Semrad, and Robertico Croes

The Internationalization benefits of a music festival: The case of the Curacao North Sea Jazz Festival, Manuel Rivera, Kelly Semrad, and Robertico Croes

Silent Voices: Nonbehavioral Reactions to Service Failures, Heejung Ro and Anna S. Mattila

Why is Fast Casual Winning?, Ekaterina Sorokina and Kevin Stephen Murphy

A FUN-SCALE for Understanding the Hedonic Value of a Product: The Destination Context, Asli D.A. Tasci and Yong Jae Ko

Travel Needs Revisted, Asli D.A. Tasci and Yong Jae Ko

Destination Competitiveness: A Comparative Study of Hong Kong, Macau and Singapore, Louise Todd, Anna Leask, and Alan Fyall


The Influence of Others on the Vacation Experience: An Ethnographic Study of Psychographics, Decision Making, and Group Dynamics Among Young Travelers, Edwin Torres

The Use of Consumer-Generated Feedback in the Hotel Industry: Current Practices and Their Effects on Quality, Edwin Torres, Howard Adler, Carl Behnke, Li Miao, and Xinran Lehto

Consumer Reviews and the Creation of Booking Transaction Value: Lessons from the Hotel Industry, Edwin N. Torres, Dipendra Singh, and April Robertson-Ring

Destination Service Quality, Affective Image and Revisit Intention: The Moderating Role of Past Experience, Cevat Tosun, Bekir Bora Dedeoglu, and Alan Fyall

Does Size Matter? Corporate Social Responsibility and Firm Performance in the Restaurant Industry, Hyewon Youn, Nan Hua, and Seoki Lee

Submissions from 2014

Assessing and Analyzing Internal Control Practices in the Lodging Industry, Katerina Annaraud, Dipendra Singh, and Heather Lively

Engaging the Multi-generational Workforce in Tourism and Hospitality, Paul Barron, Anna Leask, and Alan Fyall

Are Hospitality Industry IPO Stock Returns Predictable?, Richard Borghesi, Katerina Annaraud, and Dipendra Singh

The Application of Revenue Management in Beverage Operations, Milos Bujisic, J. Hutchinson, and F. Bilgihan

The Effect of Ambiance, Food, and Service Quality on Restaurant Customer Behavioural Intentions, Milos Bujisic, Joe Hutchinson, and H. G. Parsa

What Drives Employees’ Intentional to Implement Green Practices in Hotels? The Role of Knowledge, Awareness, Concern and Ecological Behaviour, Eric S.W. Chan, Alice H.Y. Hon, Wilco Chan, and Fevzi Okumus

An Empirical Study of Environmental Practices and Employee Ecological Behavior in the Hotel Industry, Eric S.W. Chan, Alice H.Y. Hon, Fevzi Okumus, and Wilco Chan

Strategic Match of Athlete Endorsement in Global Markets: An Associative Learning Perspective, Yonghwan Chang, Yong Jae Ko, Asli D.A. Tasci, Akiko Arai, and Taehee Kim

Barriers affecting organizational adoption of higher order customer engagement in tourism service interactions, Prakash K. Chathoth, Gerardo R. Ungson, Levent Altinay, Eric S.W. Chan, Robert Harrington, and Fevzi Okumus

Conceptualization of Value Co-creation in the Tourism Context, Prakash K. Chathoth, Gerardo R. Ungson, Robert Harrington, Levent Altinay, Fevzi Okumus, and Eric S.W. Chan

Can Fundraising be Fun? An Event Management Study of Unique Experiences, Performance and Quality, Po-Ju Chen, Dipendra Singh, Ahmet Ozturk, and Abdullah Makki

Chinese Tourist Vacation Satisfaction and Subjective Well-being, Yi Chen, Xiaoxiao Fu, and Xinran Lehto

The role of tourism in poverty reduction: An empirical assessment, Robertico Croes

Tourism and Poverty Reduction in Latin America: Where Does the Region Stand?, Robertico R. Croes


Annual Impact of Paid Internship Programs at a Hospitality Management Program – a Case of the largest hospitality management program in North America., Robertico R. Croes and Tadayuki Hara

Factors that Impact Unsystematic Risk in the U.S. Restaurant Industry, Michael Dalbor, Nan Hua, and William Andrew

FDA Ruling and Nutritionally Focused Menus: Alternative Strategies to Comply with the U.S. Federal Guidelines, Meschelle Davis, Milos Bujisic, H.G. Parsa, and Dipendra Singh

Sustainable Drive Tourism: A Catalyst for Change, Jill Fjelstul and Alan Fyall

Foodservice Design: Assessing the Importance of Physical Features to Older Consumers, Richard F. Ghiselli, Ji-Eun Lee, and Barbara A. Almanza

Personality Predictors of Team Taskwork Understanding and Transactive Memory Systems in Service Management Teams, Priyanko Guchait, Katherine Hamilton, and Nan Hua

Critical Food Safety Violations in Florida: Relationship to Location and Chain vs. Non-Chain Restaurants, Kimberly J. Harris, Robin B. DiPietro, Kevin S. Murphy, and Gretchen Rivera