Abstract

This article reports on the findings of an empirical study conducted with senior hiring executives who represent various sectors of the hospitality and tourism industry in the Metropolitan Statistical Area (MSA) of Orlando, Florida. The geographic area was chosen for its representation of a number of hospitality and tourism sectors. While the sample represented various sectors, the purpose of the study was to identify perceptions of attributes preferred for entry-level workers primarily in the lodging and restaurant sectors. The article presents background information from the literature, methodologies employed within the study, as well as conclusions and recommendations for future education/industry initiatives in the MSA. The article presents a follow-up to a prior study to determine whether practitioners view embedded attitudinal factors as strongly as had been reported five years prior within the same MSA.

Publication Date

9-1-2012

Original Citation

Tesone, D.V. & Ricci, P. (2012). Hospitality expectations of entry-level college graduates: A preference for attitude over aptitude. European Journal of Business and Social Science. 1(6), 140-149.

Number of Pages

140-149

Document Type

Paper

Language

English

Source Title

European Journal of Business and Social Sciences

Volume

1

Issue

6

Publication Version

Publisher's version

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

Download

Share

COinS