Keywords

biometrics, hotel, security, technology, guest, privacy

Abstract

The purpose of this study is to investigate the biometrics technologies adopted by hotels and the perception of hotel managers toward biometric technology applications. A descriptive, cross sectional survey was developed based on extensive review of literature and expert opinions. The population for this survey was property level executive managers in the U.S. hotels. Members of American Hotel and Lodging Association (AHLA) were selected as the target population for this study. The most frequent use of biometric technology is by hotel employees in the form of fingerprint scanning. Cost still seems to be one of the major barriers to adoption of biometric technology applications. The findings of this study showed that there definitely is a future in using biometric technology applications in hotels in the future, however, according to hoteliers; neither guests nor hoteliers are ready for it fully.

Publication Date

11-5-2013

Original Citation

Bilgihan, A., Karadag, E., Cobanoglu, C. & Okumus, F. (2013). Research Note: Biometric Technology Applications and Trends in Hotels. FIU Hospitality Review. 31 (2), 1-18.

Document Type

Paper

Language

English

Source Title

Hospitality Review

Volume

31

Issue

2

Publication Version

Publisher's version

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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