Communication, documentation, & HRM: The case of the non-compliant kitchen employee.

Cynthia Mejia, University of Central Florida
Kelly Virginia Phelan


This case study sheds light on some of the potential problems small hotels face during an economic downturn when human resource (HR) departments are eliminated and subsequently, those responsibilities fall upon departmental managers. Especially challenging is the turnover within middle management and the ensuing burdens placed on line level employees, particularly when there is a lack of communication and documentation of prior incidences. Topics including at-will employment, HR responsibilities, and hard vs. soft HRM will be addressed.