Title

Developing a Scale of Hospitableness: A Tale of Two Worlds

Keywords

Hospitality; Hospitableness; Scale development; Mixed-methods; EFA; CFA

Abstract

Hospitableness is a socio-psychological phenomenon. Thus far, scientific attention to this concept has been mainly conceptual rather than empirical. One reason may be the difficulty of precisely measuring this emotionally laden concept that is felt easily but cannot be described with the same level of ease in a scientifically rigorous manner. The current study was conducted to define and measure this critical construct using a mixed-methods approach. A scale of hospitableness with structural (underlying dimensions) and psychometric (reliability and validity) properties was developed to measure the importance of hospitableness in different consumption contexts including, destination, hotel, and restaurant products. Several steps of scale development procedures resulted in a Hospitableness Scale with 10 stable items assembling into Heartwarming, Heart-assuring and Heart-soothing factors.

Publication Date

1-7-2016

Original Citation

Tasci, Asli D.A., Semrad, Kelly. (2016) Developing a scale of hospitableness: A tale of two worlds. International Journal of Hospitality Management, 53, 30-41.

DOI

10.1016/j.ijhm.2015.11.006

Number of Pages

30-41

Document Type

Paper

Language

English

Source Title

International Journal of Hospitality Management

Volume

53

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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