Conflict And Commitment In The Restaurant Industry: Perceptions From The Generation Y Viewpoint

Marissa Orlowski, University of Central Florida
Kevin S. Murphy, University of Central Florida
Denver E. Severt, University of Central Florida


This study investigates Generation Y restaurant employees’ perceptions of conflict and the extent to which the presence of management team conflict influences employee organizational commitment. Regression analysis found that perceptions of task and process conflict negatively impact organizational commitment, while relationship conflict was not found to have a statistically significant impact on organizational commitment. This study represents the first attempt to understand the carryover effects of management team conflict on employees and offers insights into the perceptions of the Generation Y restaurant worker. Theoretical and managerial implications of the empirical findings as well as directions for future research are discussed.