Commitment and conflict in the restaurant industry: Perceptions from the Generation Y viewpoint
Conflict, Generation Y, Millennials, organizational commitment
This study investigates Generation Y restaurant employees’ perceptions of conflict and the extent to which the presence of management team conflict influences employee organizational commitment. Regression analysis found that perceptions of task and process conflict negatively impact organizational commitment, while relationship conflict was not found to have a statistically significant impact on organizational commitment. This study represents the first attempt to understand the carryover effects of management team conflict on employees and offers insights into the perceptions of the Generation Y restaurant worker. Theoretical and managerial implications of the empirical findings as well as directions for future research are discussed.
Murphy, K. S, Severt, D., Orlowski, M. (2017). Commitment and conflict in the restaurant industry: Perceptions from the Generation Y viewpoint. Journal of Foodservice Business Research, 20(2), 218-237.
Number of Pages
Journal of Foodservice Business Research
Rosen College of Hospitality Management
Orlowski, Marissa; Murphy, Kevin S.; and Severt, Denver, "Commitment and conflict in the restaurant industry: Perceptions from the Generation Y viewpoint" (2016). Rosen Faculty Scholarship and Creative Works. 501.
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