The active research contribution of UCF’s Rosen College faculty, which represents the broad spectrum of the hospitality management industry, are well recognized and respected by their peers, making UCF’s Rosen College of Hospitality Management one of the most influential and cutting-edge voices in hospitality and tourism research and education.
Over the years, the College has been consistently ranked one of the top programs in research productivity and scholarly activities (Schmidgall, Woods, & Hardigree, 2007; Severt, Tesone, Bottorff & Carpenter, 2009) in the world by peer-reviewed professional publications. Their research contributions can be widely witnessed by top tier journal publications, conference presentations and industry consulting.
At this time, this collection contains metadata about each item, with pdfs available for select items.
Submissions from 2021
Alcohol Consumption Among Working Students: The Moderating Effects of Workplace Policies and College Major, Marissa Orlowski, Galia Fuchs, and Abraham Pizam
Transition to Online Culinary and Beverage Labs: Determining Student Engagement and Satisfaction During COVID-19, Marissa Orlowski, Cynthia Mejia, Robin M. Back, and Jason Fridrich
The Effect of Servant Leadership on Hotel Employees' Behavioral Consequences: Work Engagement Versus Job Satisfaction, Anastasia Ozturk, Osman M. Karatepe, and Fevzi Okumus
Destination Gender: Scale Development and Cross-cultural Validation, Li Pan, Lu Lu, and Tingting Zhang
An Examination of Restaurant Employees' Work-life Outlook: The Influence of Support Systems During COVID-19, Jeong-Yeol Park, S. Kyle Hight, Diego Bufquin, and Jessica Vieira de Souza Meira
A Journey Into The World of Hospitality and Tourism, Abraham Pizam
Marketing China to U.S. Travelers Through Electronic Word-of-Mouth and Destination Image: Taking Beijing as an Example, Li Ran, Luo Zhenpeng, Anil Bilgihan, and Fevzi Okumus
Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?, Brendan Richard, Stephen A. Sivo, Marissa Orlowski, Robert C. Ford, Jamie Murphy, David N. Boote, and Eleanor L. Witta
Households' Net Financial Wealth as a Determinant of Tourism Demand Cycles: Evidence from US Travel to Selected Caribbean Destinations, Jorge Ridderstaat
COVID-19 and Small Lodging Establishments: A Break-even Calibration Analysis (CBA) Model, Manuel Rivera, Murat Kizildag, and Robertico Croes
The Relationship Between Career Adaptability, Hope, Resilience, and Life Satisfaction for Hospitality Students in Times of COVID-19, Manuel Rivera, Valeriya Shapoval, and Marcos de Medeiros
Employee-fit and Turnover Intentions: The Role of Job Engagement and Psychological Contract Violation in the Hospitality Industry, Sharjeel Saleem, Muhammad Imran Rasheed, Mehwish Malik, and Fevzi Okumus
Health Tourism in a Developed Country with a Dominant Tourism Market: The Case of the United States' Travellers to Canada, Saba Salehi-Esfani, Jorge Ridderstaat, and Ahmet Ozturk
The COVID-19 Pandemic Effects on the Hospitality Industry Using Social Systems Theory: A Multi-country Comparison, Valeriya Shapoval, Peder Hagglund, Abraham Pizam, Villy Abraham, Mats Carlback, Tobias Nygren, and Riana Madison Smith
The Quality of Gardens Tourism and the Visitor Experience: Differentiating Between First Time and Repeat Visitors, Valeriya Shapoval, Manuel Rivera, and Robertico Croes
COVID-19: Implications for Nature and Tourism, Mark Spalding, Lauretta Burke, and Alan Fyall
Food Waste Reduction and Taking Away Leftovers: Interplay of Food-ordering Routine, Planning Routine, and Motives, Shalini Talwar, Puneet Kaur, Bendegul Okumus, Umair Ahmed, and Amandeep Dhir
A Critical Review and Reconstruction of Perceptual Brand Equity, Asli Tasci
Social Representations of Space Travel: Modeling the Antecedents and Outcomes, Asli D.A. Tasci, Alan Fyall, and Xiaoxiao Fu
An Empirical Modeling of Transformation Process Through Trip Experiences, Asli D.A. Tasci and Maksim Godovykh
Negative Affectivity and People's Return Intentions to Hospitality and Tourism Activities: The Early Stages of COVID-19, Edwin Torres, Jorge Ridderstaat, and Wei Wei
No Vacation Needed: An Exploration on Why American Hospitality Workers Won’t Use Up Their Bacation Days, Edwin Torres, Elizabeth A. Yost, and Giulio Ronzoni
The Impact of Wearable Devices on Employee Wellness Programs: A Study of Hotel Industry Workers, Edwin Torres and Tingting (Christina) Zhang
"What if My Experience Was Not What I Expected?": Examining Expectation-Experience (Dis)Confirmation Effects in China's Rural Destinations, Chaohui Wang, Juan Liu, and Tingting Zhang
Can "Bad" Stressors Spark "Good" Behaviors in Frontline Employees? Incorporating Motivation and Emotion, Jiaxin (Syliva) Want, Xiaoxiao Fu, and Youcheng Wang
A Personal Learning Environment (PLE) Approach to Mobile Teaching and Learning on a Short-term Study Abroad, Wei Wei, Cynthia Mejia, and Ruoxi Qi
Emotional Solidarity and Destination Loyalty Amid the COVID-19 Pandemic: A Comparison of Two Scales, Kyle Maurice Woosnam, Dongoh Joo, Kayode D. Aleshinloye, and Tara J. Denley
Facial Recognition Check-in Services at Hotels, Feng Zeng Xu, Yun Zhang, Tingting Zhang, and Jing Wang
Creating Memorable Experience in Rural Tourism: A Comparison between Domestic and Outbound Tourists, Shun Ye and Wei Wei
“I have to watch my back”: Exploring Chinese hotel Guests' Generalized Distrust and Coping Behavior, Tianyu Ying, Xiaoyuan Tan, Wei Wei, Yanyan Zheng, Shun Ye, and Moaying Wu
Customers' Risk Perception and Dine-out Motivation During a Pandemic: Insight for the Restaurant Industry, Elizabeth Yost and Yusi Cheng
Financial Recovery Strategies for Restaurants During COVID-19: Evidence From the US Restaurant Industry, Elizabeth Yost, Murat Kizildag, and Jorge Ridderstaat
The Power of Engagement: Understanding Active Social Media Engagement and the Impact on Sales in the Hospitality Industry, Elizabeth Yost, Tingting (Christina) Zhang, and Ruoxi Qi
When Positive Reviews Backfire: The Effect of Review Dispersion and Expectation Disconfirmation on Airbnb Guests' Experiences, Lu Zhang, Wei Wei, Nathaniel D. Line, and Yusi Cheng
Social Distancing: The Effect of Density and Power on Restaurant Consumers, Lu Zhang, Wei Wei, Nathaniel D. Line, and Sean McGinley
Integrating the Tourist Gaze with the Social Servicescape: Implications for Creating Memorable Theme Park Experiences, Yanyan Zhang, Wei Wei, Nathaniel Line, and Lu Zh
Hospitality and Tourism Student Engagement and Hope During the COVID-19 Pandemic, YunYing (Susan) Zhong, James Busser, Valeriya Shapoval, and Kevin Stephen Murphy
Understanding Online Travel Communities: A Literature Review and Future Research Directions in Hospitality and Tourism, Yuan Zhou, Woo Gon Kim, Bendegul Okumus, and Cihan Cobanoglu
Submissions from 2020
Public Preferences and Willingness to Pay for Invasive Forest Pest Prevention Programs in Urban Areas, Damian C. Adams, Jose R. Soto, John Lai, Francisco J. Escobedo, Sergio Alvarez, and Abu S.M.G. Kibria
Co-workers, Supervisors and Frontline Restaurant Employees: Social Judgments and the Mediating Effects of Exhaustion and Cynicism, Diego Bufquin
Situational and Personal Factors Influencing Hospitality Employee Engagement in Value Co-creation, Prakash K. Chathoth, Robert J. Harrington, Eric S. W. Chan, Fevzi Okumus, and Zibin Song
Seeing Destinations Through Vlogs: Implications for Leveraging Customer Engagement Behavior to Increase Travel Intention, Yusi Cheng, Wei Wei, and Lu Zhang
The "If-Then" Rules Matter More? The Roles of Regulatory Focus and Leader–member Exchange, You-De Dai, Wen-Long Zhuang, Annie Ko, and Fevzi Okumus
Does the sequence of presentations matter for academic conferences? An application of the peak-end rule in event management, Maksim Godovykh and Jeeyeon (Jeannie) Hahm
Health outcomes of tourism development: A longitudinal study of the impact of tourism arrivals on residents’ health, Maksim Godovykh and Jorge Ridderstaat
Customer Experience in Tourism: A Review of Definitions, Components, and Measurements, Maksim Godovykh and Asli D. A. Tasci
Satisfaction vs Experienced Utility: Current Issues and Opportunities, Maksim Godovykh and Asli D. A. Tasci
Impact of Error Management Culture on Organizational Performance, Management-team Performance and Creativity in the Hospitality Industry, Priyanko Guchait, Yu Qin, Juan Madera, Nan Hua, and Xingyu Wang
Adventure or Amusement? Image and Identity Challenges for the Aerial Adventure Industry and Implications for Positioning and Policy, Marcus Hansen, Alan Fyall, and Thanasis Spyriadis
Understanding the Impact of COVID-19 Intervention Policies on the Hospitality Labor Market, Arthur Huang, Christos Makridis, Mark Baker, Marcos Medeiros, and Zhishan Guo
Helpful or Harmful? A Double-edged Sword of Emoticons in Online Review Helpfulness, Guei-Hua Huang, Chun-Tuan Chang, Anil Bilgihan, and Fevzi Okumus
Informing Timeshare Exchange Services on the Drivers of Customer-driven Co-production, Gabriela Lelo de Larrea and Amy M. Gregory
Perceived Robotic Server Qualities and Functions Explaining Customer Loyalty in the Theme Park Context, Ady Milman, Asli Tasci, and Tingting (Christina) Zhang
The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-role Customer Service Behavior: A Moderated Mediation Model, Marissa Orlowski, Diego Bufquin, and Michael E. Nalley
Corporate Social Responsibility in International Hotel Chains and its Effects on Local Employees: Scale Development and Empirical Testing in China, Chaohui Wang, Runhong Hu, and Tingting (Christina) Zhang
Effects of Professional Identity on Turnover Intention in China's Hotel Employees: The Mediating Role of Employee Engagement and Job Satisfaction, Chaohui Wang, Jiahui Xu, and Tingting (Christina) Zhang
Rethinking Sleep Quality in Fotels: Examining the Risk and Protective Factors Associated with Travel-related Insomnia, Wei Xiong, Meijiao Huang, Bendegul Okumus, and Fang Fan
From Online Community to Offline Travel Companions: Technology-Mediated Trust Building and Ad Hoc Travel Group Decision Making, Chaozhi Zhang, IpKin Anthony Wong, Xin Zhang, and Alan Fyall
Submissions from 2019
Effects of Hotel Website Photographs and Length of Textual Descriptions on Viewers' Emotions and Behavioral Intentions, Diego Bufquin, Jeong-Yeol Park, Robin M. Back, Marco W. W. Nutta, and Tingting Zhang
Theme park experience: Factors explaining amount of pleasure from a theme park visit, time allocation for theme park activities, perceived value, queuing quality, satisfaction, and loyalty, Maksim Godovykh, Ady Milman, and Alsi D.A. Tasci
Can, Cup, or Bottle? The Influence of Beverage Vessel on Taste and Willingness to Pay, Sarah LeFebvre and Marissa Orlowski
An Investigation of AAA Diamond Rating Changes on Hotel Performance, Michael E. Nalley, Jeong-Yeol Park, and Diego Bufquin
Servicescape, Positive Affect, Satisfaction and Behavioral Intentions: The Moderating Role of Familiarity, Jeong-Yeol Park, Robin M. Back, Diego Bufquin, and Valeriya Shapoval
When Do They Become Satiated? An Examination of the Relationships Among Winery Tourists' Satisfaction, Repeat Visits and Revisit Intentions, Jeong-Yeol Park, Diego Bufquin, and Robin M. Back
A Qualitative Investigation of Micro-entrepreneurship in the Sharing Economy, Tingting Zhang, Diego Bufquin, and Can Lu
Submissions from 2018
An Empirical Investigation on Loan Applications and Fear of Rejection of External Financing in the Foodservice Industry, Mehmet Altin, Murat Kizildag, and Diego Bufquin
Climate Change Denials: Vulnerability and Costs for Florida's Coastal Destinations, Roberta Atzori and Alan Fyall
Tourist Responses to Climate Change: Potential Impacts and Adaptation in Florida's Coastal Destinations, Roberta Atzori, Alan Fyall, and Graham Miller
Leapfrogging to Empowerment and Inclusivity: A South African Hospitality and Tourism Business Perspective, Robin M. Back, Linda L. Lowry, and Elizabeth A. Cartier
The 36th annual EuroCHRIE conference: "EuroCHRIE 2018 – Be Inspired" November 7-9 2018, Dublin, Ireland, Diego Bufquin
The Effects of Architectural Congruence Perceptions on Winery Visitors' Emotions and Behavioral Intentions: The Case of Marqués de Riscal, Diego Bufquin, Robin M. Back, Jeong-Yeol Park, and Marco Nutta
Social Evaluations of Restaurant Managers: The Effects on Frontline Employees' Job Attitudes and Turnover Intentions, Diego Bufquin, Robin B. DiPietro, Marissa Orlowski, and Charles G. Partlow
Differences in Social Evaluations and Their Effects on Employee Job Attitudes and Turnover Intentions in a Restaurant Setting, Diego Bufquin, Robin B. DiPietro, Charles G. Partlow, and Scott J. Smith
Barriers to Environmental Technology Adoption in Hotels, Eric S. W. Chan, Fevzi Okumus, and Wilco Chan
Hosting Friends and Family as a Sojourner in a Tourism Destination, Suh-hee Choi and Xiaoxiao Fu
Asymmetric Business Cycle Effects and Tourism Demand Cycles, Robertico Croes, Jorge Ridderstaat, and Manuel Rivera
Connecting Quality of Life, Tourism Specialization, and Economic Growth in Small Island Destinations: The Case of Malta, Robertico Croes, Jorge Ridderstaat, and Mathilda van Niekerk
Tourism and Poverty Alleviation: A Reply to Sharpley, Robertico Croes and Manuel Rivera
Effective Management Strategies: Millennial Leaders Managing a Multigenerational Workplace, Brendan W. Davis, Mathilda van Niekerk, and Fevzi Okumus
Vacation Co-Creation: The Case of Chinese Family Travelers, Xiaoxiao Fu and Xinran Lehto
Celebration of Heritage: Linkages Between Historical Re-enactment Festival Attributes and Attendees' Value Perception, Xiaoxiao Fu, Wenqian Zhang, Xinran Y. Lehto, and Li Miao
Examining Family Cohesion's Influence on Resort Vacation Satisfaction, Amy Gregory and Xiaoxiao Fu
Sense of Belonging to a Lesbian, Gay, Bisexual, and Transgender Event: The Examination of Affective Bond and Collective Self-esteem, Jeeyeon (Jeannie) Hahm, Heejung Ro, and Eric D. Olson
Importance of Destination Marketing on Image and Familiarity, Jeeyeon (Jeannie) Hahm and Kimberly Severt
Investigating the Interplay Among the Olympic Games Image, Destination Image, and Country Image for Four Past Hosts, Jeeyeon (Jeannie) Hahm, Asli Tasci, and Deborah Breiter Terry
A New Age of Acquisitions in Hospitality & Tourism: The Bidding War to Acquire Starwood, Nan Hua, Cynthia Mejia, and Wei Wei
Residents' Attitude Towards Domestic Tourists Explained by Contact, Emotional Solidarity and Social Distance, Dongoh Joo, Asli Tasci, Kyle M. Woosnam, Naho U. Maruama, Chadley R. Hollas, and Kayode D. Aleshinloye
Customer Experience Management in Hospitality: A Literature Synthesis, New Understanding, and Research Agenda, Jay Kandampully, Tingting (Christina) Zhang, and Elina Jaakkola
Diagnostic Assessments of Service Quality in a Continuing Care Retirement Community (CCRC): An Exploratory Study, Ji-Eun Lee and Denver Severt
Can Subjective Sleep Problems Detect Latent Sleep Disorders Among Commercial Drivers?, Michael K. Lemke, Yorghos Apostolopoulos, Adam Hege, Sharon Newman, and Sevil Sonmez
Bringing the Ivory Tower into Students' Homes: Promoting Accessibility in Online Courses, Marisa Macy, Robert Macy, and Melanie Shaw
The Impact of Brand Authenticity on Building Brand Love: An Investigation of Impression in Memory and Lifestyle-Congruence, Aikaterini Manthiou, Juhee Kang, Sunghyup (Sean) Hyun, and Xiaoxiao Fu
Exploring the Role of Next-Generation Virtual Technologies in Destination Marketing, Alessandra Marasco, Piera Buonincontri, Mathilda van Niekerk, Marissa Orlowski, and Fevzi Okumus
The Promise of the 2016 USA-China Tourism Year: Strategies to Boost Tourism Exchange, Cynthia Mejia, Nan Hua, Wei Wei, Xiaoxiao Fu, and Youcheng Wang
Implementation and Normalization Process of Asynchronous Video Interviewing Practices in the Hospitality Industry, Cynthia Mejia and Edwin Torres
The Impact of Personal and Professional Guanxi Relationships on Leader-Member Exchange in the Chinese Hotel Industry, Cynthia Mejia, Youcheng Wang, and Xinyuan (Roy) Zhao
Hospitality and Tourism Experts' Perspectives on Chinese Independent Tourists' U.S. Service Expectations Through a Mobilities Lens, Cynthia Mejia, Wei Wei, Xiaoxiao Fu, Nan Hua, and Youcheng Wang
Sustainability Practices of Family Firms: The Interplay between Family Ownership and Long-Term Orientation, Esra Memili, Hanqing (Chevy) Fang, Burcu Koc, Ozlem Yildirim-Oktem, and Sevil Sonmez
Exploring the Experiential and Sociodemographic Drivers of Satisfaction and Loyalty in the Theme Park Context, Ady Milman and Asli Tasci
Exploring Visitor Experience at a Mountain Attraction: The Nordkette Mountain in Tirol, Austria, Ady Milman and Anita Zehrer