The active research contribution of UCF’s Rosen College faculty, which represents the broad spectrum of the hospitality management industry, are well recognized and respected by their peers, making UCF’s Rosen College of Hospitality Management one of the most influential and cutting-edge voices in hospitality and tourism research and education.
Over the years, the College has been consistently ranked one of the top programs in research productivity and scholarly activities (Schmidgall, Woods, & Hardigree, 2007; Severt, Tesone, Bottorff & Carpenter, 2009) in the world by peer-reviewed professional publications. Their research contributions can be widely witnessed by top tier journal publications, conference presentations and industry consulting.
At this time, this collection contains metadata about each item, with pdfs available for select items.
Submissions from 2016
Understanding Customers’ Healthful Food Selection at Restaurants: Roles of Attitude, Gender, and Past Experience, Jinhyun Jun, Susan W. Arendt, and Juhee Kang
An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry, Juhee Kang, Aikaterini Manthiou, Norzuwana Sumarjan, and Liang Tang
Food waste and financial performance: Should Olive Garden drop unlimited breadsticks and salad from its menu?, Murat Kizildag, Bendegul Okumus, and Joe Hutchinson
Leveraging Nation Branding Opportunities Through Sport Mega-Events, Brendon Knott, Alan Fyall, and Ian Jones
Assessment of organizational climate in the restaurant industry, Ji-Eun Lee
Relationship marketing investment, relationship quality, and behavioral intention: In the context of the relationship between destination marketing organizations and meeting/convention planners, Jumyong Lee, Ji-Eun Lee, and Deborah Breiter
The impact of online reviews on attitude changes: The differential effects of review attributes and consumer knowledge, Seung Hyun Lee and Heejung Ro
A Multi-stakeholder Market Orientated Approach to Destination Marketing, Natheniel D. Line and Youcheng Wang
Role of Risk, Self-Efficacy and Innovativeness on Behavioral Intentions for Mobile Payment Systems in the Restaurant Industry, Abdullah M. Makki, Ahmet B. Ozturk, and Dipendra Singh
Consumers’ pro-environmental behavior and its determinants in the lodging segment, Li Miao and Wei Wei
Career Paths of Hotel General Managers in Turkey, Fevzi Okumus, Kurtulus Karamustafa, Mehmet Sariisik, Sevki Ulema, and Oguz Turkay
Commitment and conflict in the restaurant industry: Perceptions from the Generation Y viewpoint, Marissa Orlowski, Kevin S. Murphy, and Denver Severt
Conflict And Commitment In The Restaurant Industry: Perceptions From The Generation Y Viewpoint, Marissa Orlowski, Kevin S. Murphy, and Denver E. Severt
Customer acceptance of cashless payment systems in the hospitality industry, Ahmet B. Ozturk
What Keeps the Mobile Hotel Booking Users Loyal? Investigating the Roles of Self-Efficacy, Compatibility, Perceived Ease of Use, and Perceived Convenience, Ahmet B. Ozturk, Anil Bilgihan, Khaldoon Nusair, and Fevzi Okumus
The Jihadists’ Holy War on the Hospitality and Tourism Industries, Abraham Pizam
A two-way causal chain between tourism development and quality of life in a small island destination: An empirical analysis, Jorge Ridderstaat, Robertico Croes, and Peter Nijkamp
Developing mobile services: A look at first-time and repeat visitors in a small island destination, Manuel Rivera, Robertico Croes, and YunYing Zhong
The Internationalization Benefits of a Music Festival: The Case of the Curaçao North Sea Jazz Festival, Manuel Rivera, Kelly J. Semrad, and Robertico Croes
Performance measures for strategic revenue management: RevPAR vs. GOPPAR, Zvi Schwartz, Mehmet Altin, and Manisha Singal
Hotel daily occupancy forecasting with competitive sets: a recursive algorithm, Zvi Schwartz, Muzaffer Uysal, Timothy Webb, and Mehmet Altin
Credit Availability and Capital Structures: Does Size Matter? An Analysis of the U.S. Lodging Industry, Dipendra Singh
Playing for First Place: An Analysis of Online Reviews and their Impact on Local Market Rankings, Dipendra Singh, Edwin N. Torres, and April Robertson-Ring
Consumer-based brand equity of a destination: Perceptions of sports tourists and non-sports tourists, Asli D. A. Tasci, Jeeyeon (Jeannie) Hahm, and Deborah Breiter
Developing a Scale of Hospitableness: A Tale of Two Worlds, Asli D.A. Tasci and Kelly J. Semrad
Guest Interactions and the Formation of Memorable Experiences: An Ethnography, Edwin N. Torres
Asynchronous Video Interviews in the Hospitality Industry: Considerations for Virtual Employee Selection, Edwin N. Torres and Cynthia Mejia
Let's 'Meetup' at the Theme Park, Edwin N. Torres and Marissa Orlowski
Towards a Model of Electronic Word-of-Mouth and Its Impact on the Hotel Industry, Edwin N. Torres and Dipendra Singh
Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry, Edwin N. Torres, Mathilda van Niekerk, and Marissa Orlowski
Applicability and usefulness of the stakeholder strategy matrix for festival management, Mathilda Van Niekerk
Business, Technology, and Marketing Trends Influencing the Financial Performance of The Hotel Industry, Mathilda van Niekerk
The identification and differentiation of festival stakeholders: A new perspective, Mathilda Van Niekerk and Donald Getz
Improving Consumer Commitment Through the Integration of Self-service Technologies: A Transcendent Consumer Experience Perspective, Wei Wei, Edwin N. Torres, and Nan Hua
Market accessibility and hotel prices in the Caribbean: The moderating effect of quality-signaling factors, Yang Yang, Noah J. Mueller, and Robertico Croes
Conditions Associated with Increased Risk of Fraud: A Model for Publicly Traded Restaurant Companies, Elizabeth Yost and Robertico Croes
Submissions from 2015
Who are the bulls and bears in global lodging markets?, Albert Barreda and M. Kizildag
Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews, Katerina Berezina, Anil Bilgihan, Cihan Cobanoglu, and Fevzi Okumus
Consumer Perception of Knowledge-Sharing in Travel-Related Online Social Networks, Anil Bilgihan, Albert A. Barreda, Fevzi Okumus, and Khaldoon Nusair
Generating Brand Awareness in Online Social Networks, Anil Bilgihan, Khaldoon Nusair, Albert Barreda, and Fevzi Okumus
Applying flow theory to booking experiences: An integrated model in an online service context, Anil Bilgihan, Khaldoon Nusair, Fevzi Okumus, and Cihan Cobanoglu
Measuring Restaurant Patron's Perceptions and Expectations: An Importance-performance Analysis Using the DinEX Model, Diego Bufquin, Charles G. Partlow, and Robin B. DiPietro
College students' decision-making for study abroad - Anecdotes from a U.S. hospitality and tourism internship program in China, Liping A. Cai, Wei Wei, Ying Lu, and Jonathon J. Day
Digital Marketing Technologies and New Markets: From Embryonic Markets to Digital Marketing, Antonia Correia, Metin Kozak, Alan Fyall, and Juergen Gnoth
Poverty Alleviation through Tourism Development: A Comprehensive and Integrated Approach, Robertico Croes and Manuel Rivera
Tourism and Human Development, Robertico Croes and Manuel A. Rivera
Tourism potential to benefit the poor: a social accounting matrix model applied to Ecuador, Robertico Croes and Manuel A. Rivera
Women at a Music Festival: Biological Sex Defining Motivation and Behavioral Intentions, Robertico R. Croes and Seung Hyan Lee
Moderating the Impact of e-Commerce Expenses on Financial Performance in US Upper Upscale Hotels: The Role of Property Size, Agnes L. DeFranco, Cristian Morosan, and Nan Hua
Are Travel Purchases More Satisfactory Than Nontravel Experiential Purchases and Material Purchases? An Exploratory Study, Galia Fuchs, Po-Ju Chen, and Abraham Pizam
A Confucian Analysis of Chinese Tourists' Motivations, Xiaoxiao Fu, Liping A. Cai, and Xinran Lehto
A Portrait of John Fletcher: From Bangor to Bournemouth … via the South Pacific, Alan Fyall
Examining the Effects of Vacation Ownership Product Attributes on Customer Satisfaction: An Investigation of Product Purchase and Use, Amy Gregory, H.G. Parsa, Khaldoon Nusair, David J. Kwun, and Sanjay Putrevu
The Relationship Between Sense of Community and Satisfaction on Future Intentions to Attend an Association's Annual Meeting, Jeeyeon (Jeannie) Hahm, Deborah Breiter, Kimberly Severt, Youcheng Wang, and Jill Fjelstul
Estimating Total Number of Attendees to an Open Free Non-Gated Outdoor Cultural Event – A Case of Zora! Festival in Eatonville, Florida, USA, Tadayuki Hara, Kimberly Severt, and Valeriya Shapoval
Food Safety Inspections Results: A Comparison of Ethnic-Operated Restaurants to Non-Ethnic-Operated Restaurants, Kimberly J. Harris, Kevin Stephen Murphy, Robin B. DiPietro, and Gretchen L. Rivera
Food Safety Inspections Results: A Comparison of Ethnic-Operated Restaurants to Non-Ethnic-Operated Restaurants, Kimberly J. Harris, Kevin Stephen Murphy, Robin B. DiPietro, and Gretchen L. Rivera
Environmental Rankings and Financial Performance: An Analysis of Firms in the U.S. Food and Beverage Supply Chain, Leonard A. Jackson and Dipendra Singh
Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions, Yeajin Jang, Heejung Ro, and Tae-Hee Kim
Understanding Customers’ Healthy Food Choices at Casual Dining Restaurants: Using the Value-Attitude-Behavior Model, Juhee Kang, Jinhyun Jun, and Suan Wohlsdorf-Arendt
Understanding Customers’ Healthy Food Choices at Casual Dining Restaurants: Using the Value-Attitude-Behavior Model, Juhee Kang, Jinhyun Jun, and Suan Wohlsdorf-Arendt
Recollection of the Sea Cruise: The Role of Cruise Photos and Other Passengers on the Ship, Juhee Kang, Aikaterini Manthiou, Insin Kim, and Sunghyup Sean Hyun
Recollection of the Sea Cruise: The Role of Cruise Photos and Other Passengers on the Ship, Juhee Kang, Aikaterini Manthiou, Insin Kim, and Sunghyup Sean Hyun
Restaurant Brand Pages on Facebook: Do Active Member Participation and Monetary Sales Promotions Matter?, Juhee Kang, Liang Tang, and Ann Marie Fiore
Restaurant Brand Pages on Facebook: Do Active Member Participation and Monetary Sales Promotions Matter?, Juhee Kang, Liang Tang, and Ann Marie Fiore
Gender Dynamics from an Arab Perspective: Intercultural Service Encounters, Marryam Khan, Heejung Ro, Amy Gregory, and Tadayuki Hara
Gender Dynamics from an Arab Perspective: Intercultural Service Encounters, Marryam Khan, Heejung Ro, Amy Gregory, and Tadayuki Hara
Financial leverage phenomenon in hospitality industry sub-sector portfolios, Murat Kizildag
Financial leverage phenomenon in hospitality industry sub-sector portfolios, Murat Kizildag
The Nation Branding Opportunities Provided by a Sport Mega-event: South Africa and the 2010 FIFA World Cup, Brendon Knott, Alan Fyall, and Ian Jones
The Nation Branding Opportunities Provided by a Sport Mega-event: South Africa and the 2010 FIFA World Cup, Brendon Knott, Alan Fyall, and Ian Jones
Competitive Intelligence Practices in Hotels, Mehmet Ali Koseoglu, Gary Ross, and Fevzi Okumus
Generation Y: Market Opportunity or Marketing Challenge – Strategies to Engage Generation Y in the UK Attractions’ Sector, Anna Leask, Alan Fyall, and Paul Barron
Generation Y: Market Opportunity or Marketing Challenge – Strategies to Engage Generation Y in the UK Attractions’ Sector, Anna Leask, Alan Fyall, and Paul Barron
Exploring the Role Of Human Judgment in Making Discount Decisions in the Lodging Industry, Seung Hyan Lee, Robertico R. Croes, and Manuel Antonio Rivera
Moderating Impacts of Transaction Utility on Relationships Among Price, Quality, and Value, Seung Hyan Lee and Ji-Eun Lee
Market-Oriented Destination Marketing: An Operationalization, Nathaniel D. Line and Youcheng Wang
Present and Future Website Marketing Activities in the US Hotels: Change Propensity Analysis, Xu Li, Youcheng Wang, and Yixiu Yu
How Is Leadership Related to Employee Self-concept?, Zhenpeng Lou, Youcheng Wang, Einar Marnburg, and Torvald Øgaard
Investigating the Effects of Memorable Experiences: an Extended Model of Script Theory, Aikaterini Manthiou, Juhee Kang, Lanlung Chiang, and Liang Tang
The Incorporation of Consumer Experience into the Branding Process: An Investigation of Name-Brand Hotels, Aikaterini Manthiou, Juhee Kang, and Norzuwana Surmajan
Factors affecting the acceptance of smartphone diet applications, Bendegul Okumus, Anil Bilgihan, and Ahmet B. Ozturk
Typology of Gay Consumers’ Interaction Styles on Complaining Propensity, Eric D. Olson and Heejung Ro
The relationship between local residents’ perceptions of tourism and their happiness: a case of Kusadasi, Turkey, Ahmet B. Ozturk, Ozgur Ozer, and Ugur Caliskan
The Effects of Demographics and Past Experience on RFID Technology Acceptance in the Hospitality Industry, Ahmet Ozturk and Murat Hancer
You Got a Free Upgrade? What About Me? The Consequences of Unearned Preferential Treatment, Jeong-Yeol Park and SooCheong (Shawn) Jang
What They Expect and Why We Should Care: Students’ Perspectives on Hospitality Faculty Industry Experience, Kelly Virginia Phelan and Cynthia Mejia
Customer saboteurs or “badvocates”, Abraham Pizam
Hotel Loyalty Programs: The Halo Effect, Abraham Pizam
Is Empathy Essential for High-Quality Customer Service?, Abraham Pizam
Is the Foodservice Industry Composed of Only Low-Paid and Unskilled Jobs?, Abraham Pizam
Lifestyle Hotels: Consistency and Uniformity vs. Individuality and Personalization, Abraham Pizam
Luxurious Physical Environment and High-Quality of Service: Do they Always Go Hand in Hand?, Abraham Pizam
Salaries and Wages in the U.S. Lodging Industry; Are They as Low as the General Perception?, Abraham Pizam
Transgressions and Misconducts in Hospitality Research, Abraham Pizam
Customer Satisfaction and Its Measurement in Hospitality Enterprises: A Revisit and Update, Abraham Pizam, Valeriya Shapoval, and Tayloer Ellis
Pricing Strategies for Resort Fees: Consumer Preferences Favor Simplicity, Toni Repetti, Susan Roe, and Amy Gregory
The link between money supply and tourism demand cycles: A case study of two Caribbean destinations, Jorge Ridderstaat and Robertico Croes
Tourism development and happiness: A residents’ perspective, Manuel A. Rivera, Robertico R. Croes, and Seung Hyan Lee
Advances in Hospitality Research: "From Rodney Dangerfield to Aretha Franklin", Manuel A. Rivera and Abraham Pizam