The active research contribution of UCF’s Rosen College faculty, which represents the broad spectrum of the hospitality management industry, are well recognized and respected by their peers, making UCF’s Rosen College of Hospitality Management one of the most influential and cutting-edge voices in hospitality and tourism research and education.

Over the years, the College has been consistently ranked one of the top programs in research productivity and scholarly activities (Schmidgall, Woods, & Hardigree, 2007; Severt, Tesone, Bottorff & Carpenter, 2009) in the world by peer-reviewed professional publications. Their research contributions can be widely witnessed by top tier journal publications, conference presentations and industry consulting.

At this time, this collection contains metadata about each item, with pdfs available for select items.


Submissions from 2017

Strategic Event Planning for the Florida Music Festival (FMF), USA, Leigh Andrzejewski, Mathilda van Niekerk, and Fevzi Okumus

Perceptions of Hospitality Faculty and Students on Massive Open Online Courses (MOOCs), Katerina Annaraud and Dipendra Singh

The Importance of Strategic Communication During Change Management at Palm College of Hospitality and Event Management, Caroline Day, Mathilda van Niekerk, and Fevzi Okumus

Moderating the impact of e-commerce expenses on financial performance in US upper upscale hotels, Agnes L. DeFranco, Cristian Morosan, and Nan Hua

Communication and hands-on problem resolution: A case study in event management, Michelle R. Holm and Deborah Breiter

Effects of third-party certification on patrons’ service quality evaluation in the luxury-restaurant industry, Jinhyun Jun, Juhee Kang, and Sunghyup Sean Hyun

Burnout in the Hospitality Industry: The Case of a Restaurant Manager, Joseph Lederer, Mathilda van Niekerk, and Fevzi Okumus

The role of hospitality service quality in third places for the elderly: An exploratory study, Ji-Eun Lee and Denver Severt

An integration of cognitive appraisal theory and script theory in the luxury cruise sector: The bridging role of recollection and storytelling, Aikaterini Manthiou, Juhee Kang, and Sunghyup Sean Hyun


Data Mining in Tourism Data Analysis: Inbound Visitors to Japan, Valeriya Shapoval, Morgan C. Wang, Tadayuki Hara, and Hideo Shioya

Submissions from 2016

Do the physical facilities in restaurants match seniors’ preferences?, Barbara A. Almanza, Jing Ma, Richard Ghiselli, Ji-Eun Lee, Carl Behnke, and Sandra Sydnor

Corporate governance, ownership structure, and credit ratings of hospitality firms, Mehmet Altin, Murat Kizildag, and Ozgur Ozdemir

Measuring Generation Y Consumers’ Perceptions of Green Practices at Starbucks: An IPA analysis, Roberta Atzori, Valeriya Shapoval, and Kevin Stephen Murphy

The effects of brand attachment on behavioral loyalty in the luxury restaurant sector, Nedra Bahri-Ammari, Mathilda van Niekerk, Haykel Ben-Khelil, and Jinene Chtioui

The Mediating effect of Virtual Interactivity in Travel Related Online Social Network Websites, Albert Barreda, Fevzi Okumus, Khaldoon Nusair, and Anil Bilgihan

Collaborative Destination Marketing at the Local Level: Benefits Bundling and the Changing Role of the Local Tourism Association, Brian Barrod and Alan Fyall

Factors influencing hotel managers’ perceptions regarding the use of mobile apps to gain a competitive advantage, Serkan Bertan, Murat Bayram, Ahmet B. Ozturk, and Nisan Benzergil

The Applications of Environmental Technologies in Hotels, Eric S. W. Chan, Wilco Chan, and Fevzi Okumus

Connecting Tourism Development with Small Island Destinations and with the Well-being of the Island Residents, Robertico Croes

Collaborative Destination Marketing at the Local Level: Benefits Bundling and the Changing Role of the Local Tourism Association, Brian Garrod and Alan Fyall

Which restaurant should I choose?: Herd behavior in restaurant industry, Jooyeon Ha, Kwangsoo Park, and Jeongyeol Park

E-commerce performance in hospitality and tourism, Nan Hua

An Empirical Framework to Predict Idiosyncratic Risk in a Time of Crisis: Evidence From the Restaurant Industry, Nan Hua, Michael Dalbor, Seoki Lee, and Priyanko Guchait

Understanding Customers’ Healthful Food Selection at Restaurants: Roles of Attitude, Gender, and Past Experience, Jinhyun Jun, Susan W. Arendt, and Juhee Kang

An Investigation of Brand Experience on Brand Attachment, Knowledge, and Trust in the Lodging Industry, Juhee Kang, Aikaterini Manthiou, Norzuwana Sumarjan, and Liang Tang

Food waste and financial performance: Should Olive Garden drop unlimited breadsticks and salad from its menu?, Murat Kizildag, Bendegul Okumus, and Joe Hutchinson

Leveraging Nation Branding Opportunities Through Sport Mega-Events, Brendon Knott, Alan Fyall, and Ian Jones

Assessment of organizational climate in the restaurant industry, Ji-Eun Lee

Relationship marketing investment, relationship quality, and behavioral intention: In the context of the relationship between destination marketing organizations and meeting/convention planners, Jumyong Lee, Ji-Eun Lee, and Deborah Breiter

The impact of online reviews on attitude changes: The differential effects of review attributes and consumer knowledge, Seung Hyun Lee and Heejung Ro

A Multi-stakeholder Market Orientated Approach to Destination Marketing, Natheniel D. Line and Youcheng Wang

Role of Risk, Self-Efficacy and Innovativeness on Behavioral Intentions for Mobile Payment Systems in the Restaurant Industry, Abdullah M. Makki, Ahmet B. Ozturk, and Dipendra Singh

Consumers’ pro-environmental behavior and its determinants in the lodging segment, Li Miao and Wei Wei

Career Paths of Hotel General Managers in Turkey, Fevzi Okumus, Kurtulus Karamustafa, Mehmet Sariisik, Sevki Ulema, and Oguz Turkay

Commitment and conflict in the restaurant industry: Perceptions from the Generation Y viewpoint, Marissa Orlowski, Kevin S. Murphy, and Denver Severt

Conflict And Commitment In The Restaurant Industry: Perceptions From The Generation Y Viewpoint, Marissa Orlowski, Kevin S. Murphy, and Denver E. Severt

Customer acceptance of cashless payment systems in the hospitality industry, Ahmet B. Ozturk

What Keeps the Mobile Hotel Booking Users Loyal? Investigating the Roles of Self-Efficacy, Compatibility, Perceived Ease of Use, and Perceived Convenience, Ahmet B. Ozturk, Anil Bilgihan, Khaldoon Nusair, and Fevzi Okumus

The Jihadists’ Holy War on the Hospitality and Tourism Industries, Abraham Pizam

A two-way causal chain between tourism development and quality of life in a small island destination: An empirical analysis, Jorge Ridderstaat, Robertico Croes, and Peter Nijkamp

Developing mobile services: A look at first-time and repeat visitors in a small island destination, Manuel Rivera, Robertico Croes, and YunYing Zhong

Performance measures for strategic revenue management: RevPAR vs. GOPPAR, Zvi Schwartz, Mehmet Altin, and Manisha Singal

Hotel daily occupancy forecasting with competitive sets: a recursive algorithm, Zvi Schwartz, Muzaffer Uysal, Timothy Webb, and Mehmet Altin

Credit Availability and Capital Structures: Does Size Matter? An Analysis of the U.S. Lodging Industry, Dipendra Singh


Playing for First Place: An Analysis of Online Reviews and their Impact on Local Market Rankings, Dipendra Singh, Edwin N. Torres, and April Robertson-Ring

Consumer-based brand equity of a destination: Perceptions of sports tourists and non-sports tourists, Asli D. A. Tasci, Jeeyeon (Jeannie) Hahm, and Deborah Breiter

Developing a Scale of Hospitableness: A Tale of Two Worlds, Asli D.A. Tasci and Kelly J. Semrad

Guest Interactions and the Formation of Memorable Experiences: An Ethnography, Edwin N. Torres

Asynchronous Video Interviews in the Hospitality Industry: Considerations for Virtual Employee Selection, Edwin N. Torres and Cynthia Mejia


Let's 'Meetup' at the Theme Park, Edwin N. Torres and Marissa Orlowski

Towards a Model of Electronic Word-of-Mouth and Its Impact on the Hotel Industry, Edwin N. Torres and Dipendra Singh

Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry, Edwin N. Torres, Mathilda van Niekerk, and Marissa Orlowski


Applicability and usefulness of the stakeholder strategy matrix for festival management, Mathilda Van Niekerk


The identification and differentiation of festival stakeholders: A new perspective, Mathilda Van Niekerk and Donald Getz

Improving Consumer Commitment Through the Integration of Self-service Echnologies: A Transcendent Consumer Experience Perspective, Wei Wei, Edwin N. Torres, and Nan Hua

Market accessibility and hotel prices in the Caribbean: The moderating effect of quality-signaling factors, Yang Yang, Noah J. Mueller, and Robertico Croes

Submissions from 2015

Who are the bulls and bears in global lodging markets?, Albert Barreda and M. Kizildag

Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews, Katerina Berezina, Anil Bilgihan, Cihan Cobanoglu, and Fevzi Okumus

Consumer Perception of Knowledge-Sharing in Travel-Related Online Social Networks, Anil Bilgihan, Albert A. Barreda, Fevzi Okumus, and Khaldoon Nusair

Generating Brand Awareness in Online Social Networks, Anil Bilgihan, Khaldoon Nusair, Albert Barreda, and Fevzi Okumus

Applying flow theory to booking experiences: An integrated model in an online service context, Anil Bilgihan, Khaldoon Nusair, Fevzi Okumus, and Cihan Cobanoglu

College students' decision-making for study abroad - Anecdotes from a U.S. hospitality and tourism internship program in China, Liping A. Cai, Wei Wei, Ying Lu, and Jonathon J. Day

College students’ decision-making for study abroad – Anecdotes from a U.S. hospitality and tourism internship program in China, Liping A. Cai, W. Wei, Ying (Tracy) Lu, and Jonathon J. Day

Barriers to Environmental Technology Adoption in Hotels, Eric S. W. Chan, Fevzi Okumus, and Wilco Chan

Digital Marketing Technologies and New Markets: From Embryonic Markets to Digital Marketing, Antonia Correia, Metin Kozak, Alan Fyall, and Juergen Gnoth

Tourism and Human Development, Robertico Croes and Manuel A. Rivera


Tourism potential to benefit the poor: a social accounting matrix model applied to Ecuador, Robertico Croes and Manuel A. Rivera


Women at a Music Festival: Biological Sex Defining Motivation and Behavioral Intentions, Robertico R. Croes and Seung Hyan Lee


Moderating the Impact of e-Commerce Expenses on Financial Performance in US Upper Upscale Hotels: The Role of Property Size, Agnes L. DeFranco, Cristian Morosan, and Nan Hua


Are Travel Purchases More Satisfactory Than Nontravel Experiential Purchases and Material Purchases? An Exploratory Study, Galia Fuchs, Po-Ju Chen, and Abraham Pizam

A Confucian Analysis of Chinese Tourists' Motivations, Xiaoxiao Fu, Liping A. Cai, and Xinran Lehto

A Portrait of John Fletcher: From Bangor to Bournemouth … via the South Pacific, Alan Fyall

Examining the Effects of Vacation Ownership Product Attributes on Customer Satisfaction: An Investigation of Product Purchase and Use, Amy Gregory, H.G. Parsa, Khaldoon Nusair, David J. Kwun, and Sanjay Putrevu

The Relationship Between Sense of Community and Satisfaction on Future Intentions to Attend an Association's Annual Meeting, Jeeyeon (Jeannie) Hahm, Deborah Breiter, Kimberly Severt, Youcheng Wang, and Jill Fjelstul


Estimating Total Number of Attendees to an Open Free Non-Gated Outdoor Cultural Event – A Case of Zora! Festival in Eatonville, Florida, USA, Tadayuki Hara, Kimberly Severt, and Valeriya Shapoval

Food Safety Inspections Results: A Comparison of Ethnic-Operated Restaurants to Non-Ethnic-Operated Restaurants, Kimberly J. Harris, Kevin Stephen Murphy, Robin B. DiPietro, and Gretchen L. Rivera


The New Trends and Innovations in Selected Five-Star Hotels in Bangkok, Thailand, Nan Hua and Adarsh Batra

Environmental Rankings and Financial Performance: An Analysis of Firms in the U.S. Food and Beverage Supply Chain, Leonard A. Jackson and Dipendra Singh

Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions, Yeajin Jang, Heejung Ro, and Tae-Hee Kim

Understanding Customers’ Healthy Food Choices at Casual Dining Restaurants: Using the Value-Attitude-Behavior Model, Juhee Kang, Jinhyun Jun, and Suan Wohlsdorf-Arendt

Recollection of the Sea Cruise: The Role of Cruise Photos and Other Passengers on the Ship, Juhee Kang, Aikaterini Manthiou, Insin Kim, and Sunghyup Sean Hyun

Restaurant Brand Pages on Facebook: Do Active Member Participation and Monetary Sales Promotions Matter?, Juhee Kang, Liang Tang, and Ann Marie Fiore

Gender Dynamics from an Arab Perspective: Intercultural Service Encounters, Marryam Khan, Heejung Ro, Amy Gregory, and Tadayuki Hara

Financial leverage phenomenon in hospitality industry sub-sector portfolios, Murat Kizildag

The Nation Branding Opportunities Provided by a Sport Mega-event: South Africa and the 2010 FIFA World Cup, Brendon Knott, Alan Fyall, and Ian Jones

Competitive Intelligence Practices in Hotels, Mehmet Ali Koseoglu, Gary Ross, and Fevzi Okumus

Generation Y: Market Opportunity or Marketing Challenge – Strategies to Engage Generation Y in the UK Attractions’ Sector, Anna Leask, Alan Fyall, and Paul Barron

Exploring the Role Of Human Judgment in Making Discount Decisions in the Lodging Industry, Seung Hyan Lee, Robertico R. Croes, and Manuel Antonio Rivera

Moderating Impacts of Transaction Utility on Relationships Among Price, Quality, and Value, Seung Hyan Lee and Ji-Eun Lee

Market-Oriented Destination Marketing: An Operationalization, Nathaniel D. Line and Youcheng Wang

Present and Future Website Marketing Activities in the US Hotels: Change Propensity Analysis, Xu Li, Youcheng Wang, and Yixiu Yu

How Is Leadership Related to Employee Self-concept?, Zhenpeng Lou, Youcheng Wang, Einar Marnburg, and Torvald Øgaard

Investigating the Effects of Memorable Experiences: an Extended Model of Script Theory, Aikaterini Manthiou, Juhee Kang, Lanlung Chiang, and Liang Tang

The Incorporation of Consumer Experience into the Branding Process: An Investigation of Name-Brand Hotels, Aikaterini Manthiou, Juhee Kang, and Norzuwana Surmajan

Factors affecting the acceptance of smartphone diet applications, Bendegul Okumus, Anil Bilgihan, and Ahmet B. Ozturk

Typology of Gay Consumers’ Interaction Styles on Complaining Propensity, Eric D. Olson and Heejung Ro

The relationship between local residents’ perceptions of tourism and their happiness: a case of Kusadasi, Turkey, Ahmet B. Ozturk, Ozgur Ozer, and Ugur Caliskan

The Effects of Demographics and Past Experience on RFID Technology Acceptance in the Hospitality Industry, Ahmet Ozturk and Murat Hancer

You Got a Free Upgrade? What About Me? The Consequences of Unearned Preferential Treatment, Jeong-Yeol Park and SooCheong (Shawn) Jang

What They Expect and Why We Should Care: Students’ Perspectives on Hospitality Faculty Industry Experience, Kelly Virginia Phelan and Cynthia Mejia