A collection of Hospitality Management Masters Theses and Doctoral Dissertations.

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Theses/Dissertations from 2017

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Assessment of Physical Workload, Ergonomic Problems and Prevalence of Pain among Low Wage Hotel Housekeepers in Orlando, Rachel Mammen

Theses/Dissertations from 2016

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Tourist responses to potential climate change impacts and adaptation measures in Florida's coastal destinations, Roberta Atzori

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Meeting Planner Loyalty to Convention Service Managers: An Investigation of Emotional and Functional Competence in the Business-to-Business Exchange, Michelle Holm

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The Moderating Effect Shift Work has on Support, Engagement, Satisfaction, Turnover, and Service Delivery: An Empirical Analysis of US Hotel Front Desk Personnel, William Ingram

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The Effect of Employee Behaviors on Consumers' Emotions and Behavioral Intentions in Positive Service Encounters, Yoshimasa Kageyama

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The Effect Of Brand Diversification And Systematic Risk On Firm Shareholder Wealth: The Case Of Brinker International, Inc., Abdullah Makki

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The role perception of Organizational Citizenship Behavior in the Japanese hospitality industry: Culture-based characteristics and generational difference, Yoko Negoro

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Team cohesion in the restaurant industry: The influence of core evaluations, Marissa Orlowski

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Antecedents of Emotional Labor and Job Satisfaction in the Hospitality Industry, Valeriya Shapoval

Theses/Dissertations from 2015

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Conditions Associated with Increased Risk of Fraud: A Model for Publicly Traded Restaurant Companies, Elizabeth Yost

Theses/Dissertations from 2014

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Antecedents and Consequences of Customer Experience in Beverage Establishments, Milos Bujisic

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Website Interactivity as a Branding Tool for Hotel Websites, Albert Barred Davila

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The role of freedom in assessing the relationship between tourism competitiveness and quality of life: The case of Central America, Marketa Kubickova

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Managerial Process Of Discount Decision-making In The Lodging Industry: The Role Of Human Agency, Seung Hyun Lee

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Customer evaluation of managers' responses to online complaints, Eric Olson

Theses/Dissertations from 2013

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An Exploratory Study Of Customer Vulnerability: A Cross-segment Approach, Taryn Aiello

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A Sustainability "green" Certification Audit Of Food Service Operations And The Development Of A Restaurant Sustainability Instrument, Hans Hagglund

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Gender Dynamics From The Arab World: An Intercultural Service Encounter, Marryam Khan

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The Development Of An Eco-gastronomic Tourism (egt) Supply Chain-analyzing Linkages Between Farmer, Restaurants, And Tourists In Aruba., Marcelino Kock

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Consumer Engagement In Travel-related Social Media, Xu Li

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Guest Satisfaction Analysis Of A Casual Dining Restaurant: A Comparison Of Tourist Vs Non-tourist Satisfaction Scores., Jessica Wickey

Theses/Dissertations from 2012

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The Effects Of Corporate Social Responsibility On Service Recovery Evaluations In Casual Dining Restaurants., Heidi Albus

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The Role Of Flow In Creating E-loyalty: The Case Of Online Hotel Booking Websites, Anil Bilgihan

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Nutritionally Focused Drive-thru Menus And The Impact On Consumer Preferences: A Study Of The Restaurant Industry, Meschelle M. Davis

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The Influence Of An Annual Meeting On The Sense Of Community Of Association Members, Their Satisfaction, And Future Intentions, Jee Yeon Hahm

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How Does Jay-customer Affect Employee Job Stress And Job Satisfaction?, Gawon Kim

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Evaluating The Effectiveness Of The Pga's Professional Gold Management (pgm) Program, David Lane Smiley

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The Relationship Between Perceived Personal Fairness, Social Fairness, Hotel Cancellation Policies And Consumer Patronage, Scott J. Smith

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International Worker Cultural Adaptation: A Qualitative Study, Luis Romero Valenzuela

Theses/Dissertations from 2011

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Attributes Influencing Meeting Planners' Destination Selection A Case Of Orlando, Fl, Adi Hayat

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Customer Relationship Marketing By Destination Marketing Organizations Does It Lead To Favorable Behavioral Intentions To Meeting Planners?, Jumyong Lee

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The Synergies Between Tourism Expansion And Development An Analysis Of Economic Growth, Poverty And Human Development In Ecuador, Manuel Antonio Rivera

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Hotel Manager Attitudes Toward Environmental Sustainability Practices Empirical Findings From Hotels In Phuket, Thailand, Sivika Saenyanupap

Theses/Dissertations from 2010

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An Investigation Of Prosocial Rule Breaking Within The Casual Restaurant Industry, Catherine Curtis

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Exploring The Association Of The Attributes Of Self-service Kiosks, Customer Check-in Satisfaction, And Customer Commitment In C, Gary Deel

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General Managers' Perceptions Of Corporate Social Responsibility In Florida Hotels, Judith L. Holcomb

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A Blueprint For Planning And Designing Staged-authentic Heritage Attractions In Small Island Nations, Earney F. Lasten

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Discounting An Empirical Justification For Its Value In The Lodging Industry, Kelly J. Semrad

Theses/Dissertations from 2009

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An Investigation Into Hotel Employees' Perception Of Green Practices, Sun-Hwa Kim

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Tourists' Attitudes Toward The Use Of Animals In Tourist Attractions: An Empirical Investigation, Amir Shani

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An Examination Of Consumer Experience And Relative Effects On Consumer Values, Andrew Walls

Theses/Dissertations from 2008

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Top Management's Perceptions Of Service Excellence And Hospitality: The Case Of Dr. P. Phillips Hospital, Taryn Aiello

Theses/Dissertations from 2007

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Proposing An Alternative Framework For Feasibility Studies For Large Public Tourism Investments: A Quantitative Analysis Of The, Marcelinio Kock

Theses/Dissertations from 2006

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Assessing The Web-based Destination Marketing Activities: A Relationship Marketing Perspective, Liza Cobos

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Event Planners' Ratings Of Destination Selection Variables: A Comparison Between Members Of Three Professional Association Groups, Marta Godlewska

Theses/Dissertations from 2005

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Employee Motivation: A Comparison Of Tipped And Non-tipped Hourly Restaurant Employees, Catherine Johnson

Theses/Dissertations from 2004

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Assessing The Impact Of Movies Upon An Individual's Image Formation Concerning A Given Destination, Jeeyeon Hahm

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The Impact Of Selected Socio-demographic, Travel-related And Psychogra, Nichakarn Peerapatdit

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The Effect Of Internet Booking On The Central Florida Lodging Market O, Scott Smith

Theses/Dissertations from 2002

Career trajectory and goal attainment : the restaurant/bar service industry, Nicole Marie Royer Douglas