Crisis intervention, Mental health services, Hotlines, Counseling, Volunteer workers in social service
It was hypothesized that the personality variable Tolerance for Ambiguity and empathic listening skills would significantly differentiate conscientious from nonconscientious crisis intervention volunteers. A group of 20 conscientious and a group of 20 nonconscientious volunteers from a local crisis intervention center were given a test of Tolerance for Ambiguity and a test of empathic listening skills that measured Interest, Understanding, and Response-ability. Results of t-tests between the groups and correlations between the variables indicated that Tolerance for Ambiguity was not a significant differentiator between the two groups. However, it was found that conscientious volunteers had significantly higher levels of Interest and Understanding. They did not differ in Response-ability. This study suggests that interest in clients and an understanding of their problems may be salient factors motivating crisis intervention volunteers. It was concluded that Interest and Understanding are relevant variables in crisis intervention volunteers. It is suggested that they be utilized in the screening of potential volunteers and in the planning of crisis intervention training.
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Guest, Sandra S.
Master of Science (M.S.)
College of Social Sciences
v, 52 pages
Length of Campus-only Access
Masters Thesis (Open Access)
Crisis intervention (Mental health services), Hotlines (Counseling), Volunteer workers in social service
Murphy, Lois, "The Use of Tolerance for Ambiguity and Empathic Listening Skills to Predict Conscientious Crisis Intervention Volunteers" (1979). Retrospective Theses and Dissertations. 439.