Industrial productivity, Quality assurance, White collar workers
The efficient processing of defective or nonconforming hardware and paperwork is important to both defense contractors and the government. Management's concern of excessive costs in this area initiated an investigation into the actual activities, personnel, and computer systems involved in such processing. Applicable military specifications and an assortment of corporate and divisional procedures were reviewed to obtain baseline data. Additional information was sought through personal interviews and visits to the manufacturing areas. The activity flow was documented in block diagrams and time estimates and labor requirements were applied. The detailed labor estimates were input to a LOTUS123 spreadsheet and used to determine average labor cost per disposition type, i.e., rework, scrap, return-to-vendor, or repair. The spreadsheet facilitates quick cost analysis of proposed management changes to the procedure and system. The estimates were merged with actual distribution of dispositions in an expected cost probability network to identify high cost areas and potential savings. Suggested improvements are evaluated by using the expected cost network and the electronic spreadsheet. Library research on recent publications form industry and academe provide further information in an area rich with potential savings: the white collar worker and quality assurance.
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Sepulveda, Jose A.
Master of Science (M.S.)
College of Engineering
Length of Campus-only Access
Masters Thesis (Open Access)
Algee, Jane M., "Golden Opportunities for White Collar Productivity Improvements in Quality Assurance" (1985). Retrospective Theses and Dissertations. 4813.