Title

Have Human Resource Information Systems Evolved into Internal e‐Commerce?

Keywords

human resource management, information systems, communication technologies, electronic commerce

Abstract

Purpose– The purpose of this paper is to discuss the impact of technology on the human resources (HR) function in organizations, in general, and in hospitality firms, in particular.

Design/methodology/approach– The issue is presented through an extensive literature review, in addition to practical examples and demonstrations from the hospitality industry.

Findings– The literature clearly points to a substantial incorporation of technology in HR operations, to the extent that human resource information systems (HRIS) are perceived today as internal e‐commerce. This transition offers significant potential but also raises challenges and concerns. In addition, certain constraints often prevent HRIS from being utilized to their full potential, and therefore need to be addressed at the managerial level.

Practical implications– The review particularly raises the importance of managerial commitment to the successful performance of HRIS in organizations. In addition, suggestions for overcoming the barriers of the effective implementation of HRIS across HR functions are detailed throughout the paper.

Originality/value– The paper presents an important contemporary issue that has received very little attention in the hospitality and tourism literature. By providing a state‐of‐the‐art review on the potential contribution of HRIS to the industry, and elaborating on critical issues related to the topic, the paper can be of value for both HR educators and practitioners.

Publication Date

1-1-2010

Original Citation

Shani, A. & Tesone, D.V. (2010). Have human resource information systems evolved into internal E-commmerce? Worldwide Hospitality and Tourism Themes. 2(1), 30-48.

Number of Pages

30-48

Document Type

Paper

Language

English

Source Title

Worldwide Hospitality and Tourism Themes

Volume

2

Issue

1

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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http://dx.doi.org/10.1108/17554211011012586

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