Title

Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews

Publication Date

2-27-2015

Original Citation

Berezina, K., Bilgihan, A., Cobanoglu, C. and Okumus, F. (2015). Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews. Journal of Hospitality Marketing and Management

Document Type

Paper

Language

English

Source Title

Journal of Hospitality Marketing and Management

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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http://dx.doi.org/10.1080/19368623.2015.983631

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