Submissions from 2013

The Industry Experience Gap: Hospitality Faculty Perceptions of the Importance of Faculty Industry Experience, Kelly Virginia Phelan, Cynthia Mejia, and Jean L. Hertzman

Divorce and Separation Rates among Hospitality Employees in the USA, Abraham Pizam

Fatal Injuries in Hospitality Establishments, Abraham Pizam

Hotel Online Privacy, Abraham Pizam

The Preferential Treatment of STEM Disciplines, Abraham Pizam

The Prevalence of Obesity among Foodservice Employees, Abraham Pizam

Forming a Long‐Term Industry‐University Partnership: The Case of Rosen College of Hospitality Management, Abraham Pizam, Fevzi Okumus, and Joe Hutchinson

Employee Performance Outcomes and Burnout Following the Presentation-of-Self in Customer-Service Contexts, Catherine Prentice, Po-Ju Chen, and Brian King

Restaurant Customers’ Perceptions of Noise and Their Satisfaction and Loyalty Behaviors, Carola Raab, Dina Marie V. Zemke, Jean L. Hertzman, and Dipendra Singh


The Devil Made Her Do it: Understanding Suicide, Demonic Discourse, and the Social Construction of 'Health' in Yucatan, Mexico, Beatriz M. Reyes-Foster

Tourism and Long-run Economic Growth in Aruba, Jorge Ridderstaat, Robertico R. Croes, and Peter Nijkamp

Tourism Development, Quality of Life and Exogenous Shocks: A Systematic Framework., Jorge Ridderstaat, Robertico R. Croes, and Peter Nijkamp

Impacts of Seasonal Patterns of Climate on Recurrent Fluctuations in Tourism Demand: Evidence from Aruba, Jorge Ridderstaat, Marck Oduber, Robertico R. Croes, Peter Nijkamp, and Pim Martens

Complaint, Patience, and Neglect: Responses to a Dissatisfying Service Experience, Heejung Ro

The Use of Student Subjects in Hospitality Research: Insights from Subjective Knowledge, Heejung Ro and Marketa Kubickova

The Effects of Social Justice and Stigma-Consciousness on Gay Customers' Service Recovery Evaluation, Heejung Ro and Eric D. Olson

Community Basted Tourism: Finding the equilibrium in the COMCEC context, Asli D.A. Tasci, Kelly J. Semrad, and Semih S. Yilmaz

From Customer Satisfaction to Customer Delight: Creating a New Standard of Service for the Hotel Industry, Edwin Torres and Sheryl Kline

The Influences of Tourism Awareness on the Travel Patterns and Career Choices of High School Students in South Africa, Mathilda van Niekerk and Melville Saayman

Submissions from 2012

Examining the Determinants of Hotel Chain Expansion through International Franchising, Ilan Alon, Liqiang Ni, and Youcheng C. Wang

The Role of Demographics in Predicting e-Loyalty in Social Network Websites, Anil Bilgihan, Khaldoon Nusair, Fevzi Okumus, and Milos Bujisic


Making Online Instruction Count: Statistical Reporting of Web-Based Library Instruction Activities, Tim Bottorff and Andrew Todd

The Relationship Between Travel Constraints and Destination Image: A Case Study of Brunei, Huei-Ju Chen, Po-Ju Chen, and Fevzi Okumus

Application of Perception-Promotion Matrix Model: The case of Kaohsiung City, Huei-Ju Chen, Po-Ju Chen, and Ming-Hung Wang

Role of Intangible Assets in Foreign-Market Entry-Mode Decisions: A Longitudinal Study of American Lodging Firms, Gunae Choi and H.G. Parsa

An Empirical Study Of Hospitality Management Student Attitudes Toward Group Projects: Instructional Factors And Team Problems, Youngsoo Choi and Heejung Ro

Assessing Tourism Development from Sen’s Capability Approach, Robertico R. Croes

Does Discounting Work in the Lodging Industry?, Robertico R. Croes and Kelly J. Semrad


Building collections in IRs from external data sources, Sai Deng and Susan Matveyeva


Journey Stories: Central Florida Memory, Lee Dotson


The Research Lifecycle at UCF: A library-led institutional collaboration to develop a mental model of research support and services, Lee Dotson, Corinne Bishop, and Penny Beile


The Research Lifecycle: A Mental Model of Research Support and Services at UCF, Lee Dotson, Rich Gause, and Selma Jaskowski


That was Orlando. This is Central Florida Memory!, Lee Dotson and Selma Jaskowski

Managing the Innovation Co-creation Challenge: Lessons from Service Exemplars Disney and IKEA, Robert C. Ford, Bo Edvardsson, Duncan Dickson Ph.D., and Bo Enquist

Destination Collaboration: A Critical Review of Theoretical Approaches to A Multi-dimensional Phenomenon, Alan Fyall, Brian Garrod, and Youcheng Wang

Editorial, Alan Fyall, Brian Garrod, and Youcheng Wang

Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism, Amy Gregory and H.G. Parsa

Financial Characteristics and Outperformance: Evidence of a Contemporary Framework From the US Lodging Industry, Nan Hua, Khaldoon Nusair, and Arun Upneja

Eating-Out Motivations and Variety-Seeking Behavior: An Exploratory Approach on Loyalty Behavior, David J. Kwun, Joyce Hyunjoo Hwang, and Tae-Hee Kim

Managing Revenue in Scottish Visitor Attractions, Anna Leask, Alan Fyall, and Brian Garrod

Does Transformational Leadership Style Influence Employees’ Attitudes Toward Food Safety Practices?, Ji-Eun Lee, Barbara A. Almanza, SooCheong (Shawn) Jang, Douglas C. Nelson, and Richard F. Ghiselli

The Role Demographics Have on Customer Involvement in Obtaining a Hotel Discount and Implications for Hotel Revenue Management Strategy, Seung Hyun Lee, Billy Bai, and Kevin Stephen Murphy


Oracles and Divinations: A Monument to Biocultural Diversity Loss., Barry J. Mauer

Postcards as Representation of a Destination Image: The Case of Berlin, Ady Milman

Examining the Guest Experience in Themed Amusement Parks: Preliminary evidence from China, Ady Milman and Xu Li

The Role of Online Social Network Travel Websites in Creating Social Interaction for Gen Y Travelers, Khaldoon Nusair, Anil Bilgihan, and Fevzi Okumus

Generation Y Travelers’ Commitment to Online Social Network Websites, Khaldoon Nusair, Anil Bilgihan, Fevzi Okumus, and Cihan Cobanoglu

Cultural Tourism in Turkey: A Missed Opportunity, Fevzi Okumus, Umut Avci, Izzet Kilic, and Andrew Walls

Psychographics: Static or Dynamic?, Jeong-Yeol Park and SooCheong (Shawn) Jang

Consumer Behaviour in Restaurants: Assessing the Importance of Restaurant Attributes in Consumer Patronage and Willingness to Pay, H.G. Parsa, Amy Gregory, John Self, and Kirti Dutta

Illicit Drug Use among Hospitality Employees, Abraham Pizam

Smoking Rates Among Hospitality Employees, Abraham Pizam

Hospitality Leadership College Programs: Competency Evolution or Transitional Terminology?, Dana V. Tesone

Mental Maturity and Workplace Motivation for Hospitality and Tourism Practitioners, Dana V. Tesone

Collaborative Marketing in a Regional Destination: Evidence from Central Florida, Youcheng Wang, Joe Hutchinson, Fevzi Okumus, and Sandra Naipaul

Submissions from 2011

Strategic orientation and performance of tourism firms: Evidence from a developing country, Umut Avci, Melih Madanoglu, and Fevzi Okumus


Try To Be Complete on Something: Tips on Building a Highly Specialized Subject Collection, Tim Bottorff

Developing Effective Communication Strategies for the Spanish and Haitian-Creole-Speaking Workforce in Hotel Companies, Po-Ju Chen, Fevzi Okumus, Nan Hua, and Khaldoon Nusair

Restaurant QSC Inspections and Financial Performance: An Empirical Investigation, Robin B. DiPietro, H.G. Parsa, and Amy Gregory

Enhancing Customer Self-Efficacy in Co-producing Service Experiences, Robert C. Ford and Duncan Dickson Ph.D.

Power Asymmetries in Tourism Distribution Channels, Robert C. Ford, Youcheng Wang, and Alex Vestal

Engaging Residents as Stakeholders of the Visitor Attraction, Brian Garrod, Alan Fyall, Anna Leask, and Elaine Reid

Film-Induced Tourism as a Vehicle For Destination Marketing: Is it Worth the Efforts?, Jeeyeon (Jeannie) Hahm and Youcheng Wang

Do Investors Reward Restaurant Firms That Go Abroad?, Nan Hua and Arun Upneja

Self-Monitoring, Dining Companions and the Usage of Alternative Currencies, Hsin-Hui Hu and H.G. Parsa

Using Service Blueprinting to Analyze Restaurant Service Efficiency, Emily Hummel and Kevin Stephen Murphy

Estimating Cashflow-at-Risk (CFaR): A Comparables Approach for Restaurant Firms, SooCheong (Shawn) Jang, Kwangmin Park, and Ji-Eun Lee

The Hidden Effect of Intangible Financial Information on the Market Value of Hospitality Firms in the United States, Ji-Eun Lee and Richard F. Ghiselli

Measuring the Effectiveness of US Official State Tourism Website, Xu Li and Youcheng Wang

China in the Eyes of Western Travelers as Represented in Travel Blogs, Xu Li and Youcheng C. Wang


The CASAS (Cultures and Species Abjectly Sacrificed) Project, Barry J. Mauer

The Symbolic Role of Postcards in Representing a Destination Image: The Case of Alanya, Turkey, Ady Milman

An Exploratory Study of Global Issues Impacting the Future of Tourism in Aruba, Kevin Stephen Murphy

Introducing Flow Theory to Explain the Interactive Online Shopping Experience in a Travel Context, Khaldoon Nusair and H.G. Parsa

The Effect of Demographics on Job Satisfaction: A Study of Hotel Managers in Turkey, Ahmet Ozturk and Murat Hancer

Why Restaurants Fail? Part II - The Impact of Affiliation, Location, and Size on Restaurant Failures: Results from a Survival Analysis, H.G. Parsa, John Self, Sandra Sydnor-Busso, and Hae Jin Yoon

Menu Labeling: The New Trend, Abraham Pizam

Opaque Selling in the Hotel Industry: Is it Good for Everyone?, Abraham Pizam

Service Orientation in the Hospitality Context, Abraham Pizam

The Return of the Fifth Marketing Mix P, Abraham Pizam

Moderator and Mediator Effects in Hospitality Research, Heejung Ro

Student Team Project: Gender Differences in Team Project Experience and Attitudes Toward Team-Based Work, Heejung Ro and Youngsoo Choi

Customer Opportunistic Complaints Management: A Critical Incident Approach, Heejung Ro and June Wong

Hospitality Managers’ Price-Ending Beliefs: A Survey and Applications, Robert M. Schindler, H.G. Parsa, and Sandra Naipaul

Evaluation of Segment Attractiveness by Risk-Adjusted Market Potential, Amir Shani, Arie Reichel, and Robertico R. Croes

Cognition and Affect Interplay: A Framework for the Tourist Vacation Decision-Making Process, Andrew Walls, Fevzi Okumus, and Youcheng C. Wang

Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels, Andrew Walls, Fevzi Okumus, Youcheng Wang, and David J. Kwun

A Little More Noise and a Little Less Conversation? Ambient Noise in Restaurants, Dina Marie V. Zemke, Jean L. Hertzman, Carola Raab, and Dipendra Singh

Submissions from 2010

A Fundamental Exploration of Administrative Views of Hospital Hospitality and Service Excellence, Taryn Aiello, Denver Severt, Paul D. Rompf, and Deborah Breiter

Mystery shopper motivations: A grounded theory analysis, Pamela Allison, Denver Severt, and Duncan R. Dickson

Franchise partner selection decision making, Levent Altinay and Fevzi Okumus

Insight into amusement park ride and device safety in the United States, Brian Avery and Duncan R. Dickson

Customer mistreatment: A test of the triangle model, Mary Bardes, Robert C. Ford, Duncan R. Dickson, and Robert Folger

Information technology and competitive advantage in hotel companies, Anil Bilgihan, Fevzi Okumus, Khaldoon Nusair, and David Joon-Wuk Kwun

Measuring and Explaining Competitiveness in the Context of Small Island Destinations, Robertico R. Croes

The Value of Destination Loyalty: Myth or Reality?, Robertico R. Croes, Amir Shani, and Andrew Walls

An HR Perspective: The Global Hunt for Talent in the Digital Age, Duncan Dickson Ph.D. and Khaldoon Nusair

Key Issues for ICT Applications: Impacts and Implications for Hospitality Operations., Robin B. DiPietro and Youcheng C. Wang

Towards a Functional Model of Website Evaluation: A Case Study of Casual Dining Restaurants, Amy Gregory, Youcheng C. Wang, and Robin B. DiPietro

Corporate Social Responsibility: What the Top Three Theme Parks in Orlando Reporting?, Judy Holcomb, Fevzi Okumus, and Anil Bilgihan