Submissions from 2011

Student Team Project: Gender Differences in Team Project Experience and Attitudes Toward Team-Based Work, Heejung Ro and Youngsoo Choi

Customer Opportunistic Complaints Management: A Critical Incident Approach, Heejung Ro and June Wong

Hospitality Managers’ Price-Ending Beliefs: A Survey and Applications, Robert M. Schindler, H.G. Parsa, and Sandra Naipaul

Evaluation of Segment Attractiveness by Risk-Adjusted Market Potential, Amir Shani, Arie Reichel, and Robertico R. Croes

Cognition and Affect Interplay: A Framework for the Tourist Vacation Decision-Making Process, Andrew Walls, Fevzi Okumus, and Youcheng C. Wang

Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels, Andrew Walls, Fevzi Okumus, Youcheng Wang, and David J. Kwun

A Little More Noise and a Little Less Conversation? Ambient Noise in Restaurants, Dina Marie V. Zemke, Jean L. Hertzman, Carola Raab, and Dipendra Singh

Submissions from 2010

A Fundamental Exploration of Administrative Views of Hospital Hospitality and Service Excellence, Taryn Aiello, Denver Severt, Paul D. Rompf, and Deborah Breiter

Mystery shopper motivations: A grounded theory analysis, Pamela Allison, Denver Severt, and Duncan R. Dickson

Franchise partner selection decision making, Levent Altinay and Fevzi Okumus

Insight into amusement park ride and device safety in the United States, Brian Avery and Duncan R. Dickson

Customer mistreatment: A test of the triangle model, Mary Bardes, Robert C. Ford, Duncan R. Dickson, and Robert Folger

Information technology and competitive advantage in hotel companies, Anil Bilgihan, Fevzi Okumus, Khaldoon Nusair, and David Joon-Wuk Kwun

Measuring and Explaining Competitiveness in the Context of Small Island Destinations, Robertico R. Croes

The Value of Destination Loyalty: Myth or Reality?, Robertico R. Croes, Amir Shani, and Andrew Walls

An HR Perspective: The Global Hunt for Talent in the Digital Age, Duncan Dickson Ph.D. and Khaldoon Nusair

Key Issues for ICT Applications: Impacts and Implications for Hospitality Operations., Robin B. DiPietro and Youcheng C. Wang

Towards a Functional Model of Website Evaluation: A Case Study of Casual Dining Restaurants, Amy Gregory, Youcheng C. Wang, and Robin B. DiPietro

Corporate Social Responsibility: What the Top Three Theme Parks in Orlando Reporting?, Judy Holcomb, Fevzi Okumus, and Anil Bilgihan

Forces Driving the Growth of the Restaurant Industry in the USA, Nan Hua and Amanda Templeton

Can We See the Intangibles? Valuation of Intangible Assets for Publicly Traded Hotel Firms in the United States., Nan Hua and Arun Upneja

The Influence of a Film on Destination Image and the Desire to Travel: A Cross Cultural Perspective, Simon Hudson, Youcheng Wang, and Sergio Moreno Gil

The Dynamics of Green Restaurant Patronage, Hsin-Hui Hu, H.G. Parsa, and John Self

The Impact of Satisfaction Judgment on Behavioral Intentions: An Investigation of Golf Travelers, Joe Hutchinson, Youcheng C. Wang, and Fujun Lai

Online Social Networking: Redefining the Human Web, Michael L. Kasavana, Khaldoon Nusair, and Katherine Teodosic

Determining the Timeshare Owner-Heritage/Cultural Tourist Connection, Tammie Kaufman and Michael Scantlebury

A Historical Perspective and Empirical Analysis on Development of Theme Parks in Japan, Seiji Kawamura and Tadayuki Hara

The New Generation in the Industry: Hospitality/Tourism Students' Career Preferences, Sources of Influence and Career Choice Factors, BeomCheol Peter Kim, Ken W. McCleary, and Tammie Kaufman

Examining the Tourism Distribution Channel: Evolution and Transformation, John Kracht and Youcheng C. Wang

Effects of Campus Foodservice Attributes on Perceived Value, Satisfaction, and Consumer Attitude: A Gender-Difference Approach, David J. Kwun

How Extended Hotel Brands Affect the Lodging Portfolio?, David J. Kwun

Increasing Student Learning in the Classroom through Experiential Learning Programs outside the Classroom, Scott Lee and Duncan Dickson Ph.D.

Evaluating the Effectiveness of Destination Marketing Organisations' Websites: Evidence from China, Xu Li and Youcheng C. Wang

The Role of Self-Service Technologies in Restoring Justice, Anna S. Mattila, Wonae Cho, and Heejung Ro

A Comparative Analysis of Thai Residents' Perception of Tourism’s Impacts, Siriporn McDowall and Youngsoo Choi

Thailand’s Destination Image through the Eyes of Its Citizens, Siriporn McDowall and Youngsoo Choi

The Contribution of Theme Park and Attractions to the Social and Economic Sustainability of Destinations, Ady Milman, Fevzi Okumus, and Duncan Dickson Ph.D.

Does Mandatory Food Safety Training and Certification for Restaurant Employees Improve Inspection Outcomes?, Kevin S.W. Murphy, Robin B. DiPietro, Gerald Kock, and Jumyong (Stephen) Lee

Human Resource Management High Performance Work Practices and Contextual Setting, Does Industry Matter? A Comparison of the U.S. Restaurant Sector to the Manufacturing Industry., Kevin S.W. Murphy and John A. Williams

A Conceptual Framework of Relationship Commitment: E-Travel Agencies, Khaldoon Nusair, Nan Hua, and Xu Li

Effect of Price Discount Frames and Levels on Consumers' Perceptions in Low‐End Service Industries, Khaldoon Khal Nusair, Hae Jin Yoon, Sandra Naipaul, and H. G. Parsa

Alcoholism Among Hospitality Employees, Abraham Pizam

Creating Memorable Experiences, Abraham Pizam

Virtual Meetings: If You Can’t Fight Them, Join Them, Abraham Pizam

Ecotourists' Loyalty: Will They Tell About the Destination or Will They Return?, Manuel Antonio Rivera and Robertico R. Croes

Empowerment in Hospitality Organizations: Customer Orientation and Organizational Support, Heejung Ro and Po-Ju Chen

Have Human Resource Information Systems Evolved into Internal e‐Commerce?, Amir Shani and Dana V. Tesone

Sequential Impact of General Interest Rate Changes on the Interest Expense of Publicly Traded Restaurant Firms, Arun Upneja, Michael C. Dalbor, and Nan Hua

Increased Interest Expense and Management's Expense Preference Behaviour of Publicly-Traded Restaurant Firms, Arun Upneja, Michael C. Dalbor, Nan Hua, and Toni Repetti

An Epistemological View of Consumer Experiences, Andrew Walls, Fevzi Okumus, Youcheng C. Wang, and David J. Kwun

Price Formats, Discounts, and Consumers' Perceptions: A Comparison Between Hospitality and Non-Hospitality Industries, Hae Jin Yoon, Khaldoon Nusair, H.G. Parsa, and Sandra Naipaul

Submissions from 2009

Transition from individual learning to organizational learning in tourism organizations, Umut Avci, Fevzi Okumus, and Izzet Kilinc

Differences Between Male and Female Sport Event Tourists: A Qualitative Study, Po-Ju Chen

Comparison of Hospitality Practitioners and Student/Practitioner Work Values, Po-Ju Chen and Dana V. Tesone

Consumers' Environmental Concerns and Behavior in the Lodging Industry: A Comparison Between the United States and Greece, Gunae Choi, H. G. Parsa, Marianna Sigala, and Sanjay Putrevu

A Case Study into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level, Youngsoo Choi and Duncan R. Dickson

Assessing the Web-Based Destination Marketing Activities: A Relationship Marketing Perspective, Liza M. Cobos, Youcheng Wang, and Fevzi Okumus

More Marketing Expenditures, Better Hotel Financial Performance?, Nan Hua, John O'Neill, and Anna S. Mattila

Corporate Social Responsibility and Financial Performance: A Snapshot from the Lodging and Gaming Industries, Leonard A. Jackson and Nan Hua

Corporate Social Responsibility and Financial Performance: A Typology for Service Industries., Leonard A. Jackson and H.G. Parsa

The Joint Effects of Service Failure Mode, Recovery Effort and Gender on Customers’ Post-recovery Satisfaction, Anna S. Mattila, Wonae Cho, and Hee Jung Ro

An Analysis of International Tourism Development in Thailand: 1994-2007, Siriporn McDowall and Youcheng Wang

Dimensions of a High Performance Management System: an Exploratory Study of the U.S. Casual Restaurant Segment, Kevin Murphy and Michael Olsen

An Exploratory Case Study of Factors That Impact the Turnover Intentions and Job Satisfaction of Multi-Unit Managers in the Casual Theme Segment of the US Restaurant Industry, Kevin S.W. Murphy, Robin B. DiPietro, Manuel Antonio Rivera, and Christopher C. Muller

The Research Design Used to Develop a High Performance Management System Construct for U.S. Restaurant Managers, Kevin S.W. Murphy and Suzanne Murrmann

Entrepreneurship and Leadership in Hospitality: Insights and Implications for Hospitality and Tourism Education – Mr. Harris Rosen in conversation with Drs. Sandra Naipaul and Youcheng Wang, Sandra Naipaul and Youcheng Wang

Collaborative Destination Marketing: A Case Study of A Tri-County Agri-Tourism Destination in Ohio, Sandra Naipaul, Youcheng Wang, and Fevzi Okumus

Regional Destination Marketing: A Collaborative Approach, Sandra Naipaul, Youcheng Wang, and Fevzi Okumus

Comparative Assessment of Structural Equation Modeling and Multiple Regression Research Methodologies: E-commerce Context, Khaldoon Khal Nusair and Nan Hua

Defining Hospitality: A Discussion of Pedagogical and Research Implications, Michael Ottenbacher, Robert Harrington, and H. G. Parsa

All Employees Are Not Created Equal: An Alternative Method of Assessing Employee Turnover, H. G. Parsa, Dana V. Tesone, and Amanda Templeton


"Kerem Hemed", the Hebrew Periodical of Wissenschaft des Judentums in Galicia and Italy, M Pelli

Hotels as Tempting Targets for Terrorism Attacks, Abraham Pizam

Junket Trips, Abraham Pizam

The Global Financial Crisis and its Impact on the Hospitality Industry, Abraham Pizam

What is the Hospitality Industry and How does it Differ from the Tourism and Travel Industries?, Abraham Pizam

A Comparison of Motivators and Inhibitors for Association Meeting Attendance for Three Generational Cohorts, Kimberly Severt, Jill Fjelstul, and Deborah Breiter

Show Managers' Perceptions of Customer Equity in the Convention Industry, Kimberly Severt, Denver E. Severt, and Radesh Palakurthi

Testing the Impact of a Promotional Video on Destination Image Change: Application of China as a Tourism Destination, Amir Shani, Po-Ju Chen, Youcheng C. Wang, and Nan Hua

Assessing the Viability of Repeat Visitors to Cultural Events: Evidence from the Zora! Festival, Amir Shani, Manuel Antonio Rivera, and Tadayuki Hara

Impacts of a Historical Film on the Destination Image of South America, Amir Shani, Youcheng Wang, Simon Hudson, and Sergio Moreno Gil

Applying Expenditure-based Segmentation on Special-Interest Tourists: The Case of Golf Travelers, Amir Shani, Youcheng Wang, Joe Hutchinson, and Fujun Lai

Charting Production Systems for Golf and Club Operations, Dana V. Tesone, Leonard A. Jackson, and Jill Fjelstul

Enhancing Tourism Functions of Beijing Folklore Villages: Issues and Approaches, Jing Wang, Youcheng Wang, and Li-xin Guo

Cooperative Destination Marketing: Theoretical Foundations and Implications to Tourism Marketing in China, Youcheng Wang

Submissions from 2008


Branching Out: Communication and Collaboration among Librarians at Multi-Campus Institutions, Tim Bottorff, Robbin Glaser, Andrew Todd, and Barbara Alderman

Cointegration and Causality between Tourism and Poverty Reduction, Robertico R. Croes and Manuel Vanegas Sr.

Cointegration and Causality between Tourism and Poverty Reduction, Robertico Croes and Manuel Vanegas

Marketing Outlays: Important Intangible Assets in the Hotel Industry?, Nan Hua, Basak Denizci, Anna S. Mattila, and Arun Upneja

Understanding the Relationships of Quality, Value, Equity, Satisfaction, and Behavioral Intentions Among Golf Travelers, Joe Hutchinson, Fujun Lai, and Youcheng Wang

Robert L. Johnson: From Media Mogul to Developing the Largest African-American Owned Hotel Investment Company, Leonard A. Jackson, Dana V. Tesone, and Jill Fjelstul


Early Haskalah Reception at the End of the Haskalah Period, M Pelli

Depression among Foodservice Employees, Abraham Pizam

Green Hotels: A Fad, Ploy or Fact of Life?, Abraham Pizam

Space Tourism: New Market Opportunities for Hotels and Cruise Lines, Abraham Pizam

Collaborative Destination Marketing: Roles and Strategies of Convention and Visitors Bureau, Youcheng Wang

Collaborative Destination Marketing: Understanding the Dynamic Process, Youcheng Wang

Examining the Level of Sophistication and Success of Destination Marketing Systems: Impacts of Organizational Factors, Youcheng Wang

Destination Marketing: Competition, Cooperation or Coopetition?, Youcheng Wang and Shaul Krakover

Examining the Nature and Dynamics of At-destination Recommendations: The Local Experts' Perspective, Youcheng Wang, Denver Severt, and Paul Rompf