Emoticons, communication, lmx, positive affective presence, professionalism, positivity, affect
Emoticons have been shown to be the nonverbal cues of computer-mediated communication and could therefore be a rich source of information, but they are not used in the workplace because they are considered unprofessional. This study aimed to look at the effects of emoticons on relationships, specifically between a leader and member. Participants were asked to read a fake email from a fake boss and answer several questions in regard to leader-member exchange, affective presence, perceived message positivity, perceived masculinity/femininity of the fake boss, and perceived professionalism. This study found that the use of a positive emoticon in an email message increased leader-member exchange, mediated by positive affective presence (though the use of the emoticon and positive affective presence were not linked). This study also found that when participants received a message with an emoticon, they found the sender to be both more feminine and less professional.
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Master of Science (M.S.)
College of Sciences
Industrial Organizational Psychology
Length of Campus-only Access
Masters Thesis (Open Access)
Dissertations, Academic -- Sciences, Sciences -- Dissertations, Academic
Loglia, Jennifer, "How Emoticons Affect Leader-member Exchange" (2013). Electronic Theses and Dissertations. 2765.
Restricted to the UCF community until December 2013; it will then be open access.