Emergency dispatchers report that their jobs are stressful, yet there are few controlled investigations examining their specific psychological complaints. Additionally, research examining the use of interventions directed at alleviating their work-related stress is limited. This study aims to examine the efficacy and feasibility of a mobile application (PTSD Coach) on various indicators of psychosocial well-being among emergency telecommunicator dispatchers. A sample of 117 emergency dispatchers completed self-report psychological mood assessments at baseline, weekly for five weeks during PTSD Coach use and post-treatment. Participant report of psychological symptoms showed statistically significant decreases in mood severity over the period of one month.
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Master of Science (M.S.)
College of Sciences
Length of Campus-only Access
Masters Thesis (Open Access)
Willis, Emy, "The Examination of a Mobile Application for the Reduction of Posttraumatic Stress Related Symptoms in Emergency Dispatchers" (2019). Electronic Theses and Dissertations, 2004-2019. 6351.