Dealing with cynical citizens
Abbreviated Journal Title
Public Adm. Rev.
LOCAL-GOVERNMENT; DECISION-MAKING; ADMINISTRATOR; SERVICES; Public Administration
This paper presents a theory of citizen cynicism concerning government and, based on a national survey, examines the extent of cynicism and the extent to which public officials can reduce the level of cynicism by adapting better communication strategies, improving public participation in derision-making, and enhancing government's reputation for efficiency and effectiveness.
Public Administration Review
"Dealing with cynical citizens" (1997). Faculty Bibliography 1990s. 1856.