Methods Of Measuring Patient Satisfaction In Health Care Organizations
Abbreviated Journal Title
Health Care Manage. Rev.
measurement; patient outcomes; quality of care; service quality; CONSUMER PERCEPTIONS; SERVICE QUALITY; Health Policy & Services
Patient perceptions of the quality of services provided is a key factor (along with cost effectiveness) in determining a health care organization's competitive advantage and survival. This article examines the advantages, disadvantages, and problems associated with nine different methods of measuring patient satisfaction with service quality. The appropriateness of each of these techniques under different organizational conditions is also discussed. The article concludes with guidelines for measurement of patient satisfaction and implementation of managerial follow-up.
Health Care Management Review
"Methods Of Measuring Patient Satisfaction In Health Care Organizations" (1997). Faculty Bibliography 1990s. 1907.