Title

EUCS test-retest reliability in representational model decision support systems

Authors

Authors

R. McHaney; R. Hightower;D. White

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

Inf. Manage.

Keywords

end-user computing satisfaction (EUCS); computer simulation; satisfaction; COMPUTING SATISFACTION INSTRUMENT; USER INFORMATION SATISFACTION; SUCCESS; SIMULATION; INVOLVEMENT; Computer Science, Information Systems; Information Science & Library; Science; Management

Abstract

A test-retest reliability study of an end-user computing satisfaction instrument was conducted. The instrument was distributed to real-world representational decision support system users through a mail survey. One month later, follow-up surveys were mailed asking the original respondents to again evaluate the same system. The data sets were compared and suggest that the instrument is internally consistent and stable when applied to its users. (C) 1999 Elsevier Science B.V. All rights reserved.

Journal Title

Information & Management

Volume

36

Issue/Number

2

Publication Date

1-1-1999

Document Type

Article

Language

English

First Page

109

Last Page

119

WOS Identifier

WOS:000081063600004

ISSN

0378-7206

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