Web-based triage in a college health setting
Abbreviated Journal Title
J. Am. Coll. Health
college health; Internet; triage; universities; Web-based; INTERNET; INFORMATION; EMERGENCY; CARE; SYSTEM; IMPACT; Education & Educational Research; Public, Environmental & Occupational; Health
The authors describe the initiation and use of a Web-based triage system in a college health setting. During the first 4 months of implementation, the system recorded 1,290 encounters. More women accessed the system (70%); the average age was 21.8 years. The Web-based triage system advised the majority of students to seek care within 24 hours; however, it recommended self-care management in 22.7% of encounters. Sore throat was the most frequent chief complaint (14.2%). A subset of 59 students received treatment at student health services after requesting an appointment via e-mail. The authors used kappa statistics to compare congruence between chief complaint and 24/7 WebMed classification (kappa = .94), between chief complaint and student health center diagnosis (kappa = .91), and between 24/7 WebMed classification and student health center diagnosis (kappa = .89). Initial evaluation showed high use and good accuracy of Web-based triage. This service provides education and advice to students about their health care concerns.
Journal of American College Health
"Web-based triage in a college health setting" (2006). Faculty Bibliography 2000s. 6607.