Better than ever? Employee reactions to ethical failures in organizations, and the ethical recovery paradox
Abbreviated Journal Title
Organ. Behav. Hum. Decis. Process.
Behavioral ethics; Ethical failure; Ethical recovery paradox; Service; recovery paradox; Relationship repair; LEADER-MEMBER EXCHANGE; SERVICE RECOVERY; FINANCIAL PERFORMANCE; CUSTOMER SATISFACTION; PERCEIVED JUSTICE; DECISION-MAKING; SOCIAL-EXCHANGE; TRUST REPAIR; SUPPORT; METAANALYSIS; Psychology, Applied; Management; Psychology, Social
This research examines organizational attempts to recover internally from ethical failures witnessed by employees. Drawing on research on service failure recovery, relationship repair, and behavioral ethics, we investigate how witnessing unethical acts in an organization impacts employees and their relationship with their organization. In two studies one in the lab and one in the field we examine the extent to which it is possible for organizations to recover fully from these ethical lapses. Results reveal an ethical recovery paradox, in which exemplary organizational efforts to recover internally from ethical failure may enhance employee perceptions of the organization to a more positive level than if no ethical failure had occurred. (C) 2013 Elsevier Inc. All rights reserved.
Organizational Behavior and Human Decision Processes
"Better than ever? Employee reactions to ethical failures in organizations, and the ethical recovery paradox" (2014). Faculty Bibliography 2010s. 6059.