This article presents a study which is designed to determine the level of importance of communication skills for academic and civil service administrators in an academic setting. Two samples of administrators participated in the study, including 120 academic administrators and 120 civil service administrators from a midwestern university. The questionnaires were sent through campus mail to random samples of academic administrators and civil service administrators. Exploratory analyses were completed to determine if differences existed between genders. The results basically show that gender is not a good discriminating variable because of the high within group variances and limited between group variances. Communication activities dominate the world of work of academic and civil service administrators in an academic setting. Previous research indicates this is true for most professional groups.
McDowell, E. E. (1994). An investigation of the communication skills and communication needs of academic and civil service administrators. Journal of the Association for Communication Administration, 23(1), 10–14.