Title

Emergency Service Dispatch

Abstract

A breakdown in communication between dispatchers and policy usually leads to tragedy. Addressing this concern, the University of Central Florida Team Performance Laboratory approached several organizations to collaborate on research. By analyzing data from real emergencies, strategies for handling high workload and improving communication have been established.

Publication Date

1-1-2000

Publication Title

Ergonomics in Design

Volume

8

Issue

3

Number of Pages

24-28

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1177/106480460000800305

Socpus ID

0034197691 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/0034197691

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