Embodiment And Interaction Guidelines For Designing Credible, Trustworthy Embodied Conversational Agents
This paper discusses our recent studies on Embodied Conversational Agent (ECA) design strategies to encourage credible and trustworthy dialogue. We approach the problem from two specific directions: the embodiment that the character 'wears' during its interchange with the user, and the method of interaction used by the ECA to engage the user. Our results indicate that while users generally prefer to interact with a youthful character matching their ethnicity, no significant preferences were indicated for character gender. For interaction, our results indicated that a character that portrayed trusting nonverbal behaviors was rated as being significantly more credible than a character portraying no nonverbal behavior, or one that portrayed non-trusting behaviors. Other interesting results from this work are also discussed.
Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science)
Number of Pages
Article; Proceedings Paper
Source API URL
Cowell, Andrew J. and Stanney, Kay M., "Embodiment And Interaction Guidelines For Designing Credible, Trustworthy Embodied Conversational Agents" (2003). Scopus Export 2000s. 1885.