Insights Into Human-Agent Teaming: Intelligent Agent Transparency And Uncertainty

Keywords

Human factors; Human-Machine interaction; Supervisory control; Systems engineering; Transparency; Unmanned vehicles

Abstract

This paper discusses two studies testing the effects of agent transparency in joint cognitive systems involving supervisory control and decision-making. Specifically, we examine the impact of agent transparency on operator performance (decision accuracy), response time, perceived workload, perceived usability of the agent, and operator trust in the agent. Transparency has a positive impact on operator performance, usability, and trust, yet the depiction of uncertainty has potentially negative effects on usability and trust. Guidelines and considerations for displaying transparency in joint cognitive systems are discussed.

Publication Date

1-1-2017

Publication Title

Advances in Intelligent Systems and Computing

Volume

499

Number of Pages

149-160

Document Type

Article; Proceedings Paper

Personal Identifier

scopus

DOI Link

https://doi.org/10.1007/978-3-319-41959-6_13

Socpus ID

84986320307 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84986320307

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