LINK AI Reference ChatBot: A Bridge Between Library Resources
Location
Gold Coast I/II
Start Date
30-5-2025 10:45 AM
End Date
30-5-2025 11:10 AM
Description
LINK (Library Information and Knowledge) is an AI-powered reference chatbot that enhances user access to academic library resources. Designed as a bridge between users and complex systems, LINK improves navigation, streamlines frontline reference support, and reduces common service bottlenecks. Rather than replacing human librarians, LINK handles redundant, routine tasks, allowing information professionals to focus on higher-level inquiries and provide more in-person, personalized support. Developed by a diverse team across multiple USF Libraries departments, LINK reflects a broad range of perspectives and priorities, ensuring its design addresses the needs of stakeholders within the library and beyond. This session will showcase LINK's development, ethical considerations, and its continued potential for integrations within pre-existing services. Attendees will learn practical strategies to implement similar tools in their own libraries.
Recommended Citation
Fruehauf, Evan; Schmidt, LeEtta; Boczar, Amanda; Brooks, Lesley; and Ragsdale, Loryn, "LINK AI Reference ChatBot: A Bridge Between Library Resources" (2025). Teaching and Learning with AI Conference Presentations. 29.
https://stars.library.ucf.edu/teachwithai/2025/friday/29
LINK AI Reference ChatBot: A Bridge Between Library Resources
Gold Coast I/II
LINK (Library Information and Knowledge) is an AI-powered reference chatbot that enhances user access to academic library resources. Designed as a bridge between users and complex systems, LINK improves navigation, streamlines frontline reference support, and reduces common service bottlenecks. Rather than replacing human librarians, LINK handles redundant, routine tasks, allowing information professionals to focus on higher-level inquiries and provide more in-person, personalized support. Developed by a diverse team across multiple USF Libraries departments, LINK reflects a broad range of perspectives and priorities, ensuring its design addresses the needs of stakeholders within the library and beyond. This session will showcase LINK's development, ethical considerations, and its continued potential for integrations within pre-existing services. Attendees will learn practical strategies to implement similar tools in their own libraries.