The University of Central Florida (UCF) Forum is a weekly series of opinion columns presented by the UCF News & Information. The columns are the opinions of the writers, who serve on the UCF Forum panel of faculty members, staffers and students for a year. A new column is posted each Wednesday at UCF Today and then broadcast between 7:50 and 8 a.m. Sunday on WUCF-FM (89.9).
Have you ever walked away from a bad product or service experience thinking, “Did this just happen?” or “That was inconsiderate!”
Severt, Denver E., "If You Expect to Succeed, be Wary of the 'Iceberg Effect'" (2012). UCF Forum. 183.
UCF Forum note
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