Keywords
biometrics, hotel, security, technology, guest, privacy
Abstract
The purpose of this study is to investigate the biometrics technologies adopted by hotels and the perception of hotel managers toward biometric technology applications. A descriptive, cross sectional survey was developed based on extensive review of literature and expert opinions. The population for this survey was property level executive managers in the U.S. hotels. Members of American Hotel and Lodging Association (AHLA) were selected as the target population for this study. The most frequent use of biometric technology is by hotel employees in the form of fingerprint scanning. Cost still seems to be one of the major barriers to adoption of biometric technology applications. The findings of this study showed that there definitely is a future in using biometric technology applications in hotels in the future, however, according to hoteliers; neither guests nor hoteliers are ready for it fully.
Publication Date
11-5-2013
Original Citation
Bilgihan, A., Karadag, E., Cobanoglu, C. & Okumus, F. (2013). Research Note: Biometric Technology Applications and Trends in Hotels. FIU Hospitality Review. 31 (2), 1-18.
Document Type
Paper
Language
English
Source Title
Hospitality Review
Volume
31
Issue
2
Copyright Status
Publisher retained
Publication Version
Publisher's version
Copyright Date
2013
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Bilgihan, Anil; Karadag, Ersem; Cobanoglu, Cihan; and Okumus, Fevzi, "Research Note: Biometric Technology Applications and Trends in Hotels" (2013). Rosen Faculty Scholarship and Creative Works. 18.
https://stars.library.ucf.edu/rosenscholar/18