Examining the Role of the Facilities Manager: A Seat at the Table for the Keeper of the Capital Investment
Abstract
This case study about the role of the facilities manager is depicted through two hotel workplace environments: one which views facilities management in a strategic role, and another which views facilities management as a low priority operations position. Themes for in-depth discussion include maintenance workload planning and tracking, the service-profit chain, and the facilities manager as a strategic partner. Discussion and assessment produced from this case study will illustrate the importance of managing a hotel from the perspective of valuing the main capital investment of the firm with the intention of preserving and extending the life of the physical plant