Do the physical facilities in restaurants match seniors’ preferences?

Barbara A. Almanza
Jing Ma
Richard Ghiselli
Ji-Eun Lee, University of Central Florida
Carl Behnke
Sandra Sydnor


This study investigated restaurants’ response to the aging population’s preferences. Gaps between previously identified preferences and current restaurant design were examined. The observational survey assessed: parking and outside accessibility, comfort and inside accessibility, menu readability, and restrooms. Occasional gaps were found even though restaurants were generally well-designed. Casual dining restaurants were more likely to meet consumer preferences as to the exterior, seating, and service. Limited-service restaurants better met preferences for the bathrooms, lighting, and sound. This information may be helpful when building or remodeling restaurants and may help restaurants to attract older customers.