Do the physical facilities in restaurants match seniors’ preferences?
Foodservice design, older consumers, restaurant features, seniors
This study investigated restaurants’ response to the aging population’s preferences. Gaps between previously identified preferences and current restaurant design were examined. The observational survey assessed: parking and outside accessibility, comfort and inside accessibility, menu readability, and restrooms. Occasional gaps were found even though restaurants were generally well-designed. Casual dining restaurants were more likely to meet consumer preferences as to the exterior, seating, and service. Limited-service restaurants better met preferences for the bathrooms, lighting, and sound. This information may be helpful when building or remodeling restaurants and may help restaurants to attract older customers.
Almanza, B., Ma, J., Ghiselli, R., Lee, J., Behnke, C., & Sydnor, S. (2016). Do the physical facilities in restaurants match seniors’ preferences? Journal of Foodservice Business Research.
Journal of Foodservice Business Research
Rosen College of Hospitality Management
Almanza, Barbara A.; Ma, Jing; Ghiselli, Richard; Lee, Ji-Eun; Behnke, Carl; and Sydnor, Sandra, "Do the physical facilities in restaurants match seniors’ preferences?" (2016). Rosen Faculty Scholarship and Creative Works. 511.
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