Keywords
Creativity; Error management culture; hospitality; learning behavior; organizational Performance; team performance
Abstract
The purpose of this study is to examine how organizational error management culture impacts organizational performance, management-team performance, and creativity in the hospitality industry. In addition, this study examined the mediating effect of management-team learning behavior between error management culture and outcomes. Data were collected from general managers of 148 hotels in China using survey questionnaires. Results indicated that general managers' perceptions of organizational error management culture had a significant impact on all outcome variables. Additionally, the study found the mediating effect of management-team learning behavior.
Publication Date
10-1-2020
Original Citation
Guchait, P., Qin, Y., Madera, J., Hua, N., & Wang, X. (2020). Impact of error management culture on organizational performance, management-team performance and creativity in the hospitality industry. International Journal of Hospitality & Tourism Administration, 21(4), 335–361. https://doi.org/10.1080/15256480.2018.1478357
Number of Pages
335-361
Document Type
Paper
Language
English
Source Title
International Journal of Hospitality & Tourism Administration
Volume
21
Issue
4
Copyright Status
Unknown
Copyright Date
2020
Publication Version
Pre-print
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Guchait, Priyanko; Qin, Yu; Madera, Juan; Hua, Nan; and Wang, Xingyu, "Impact of Error Management Culture on Organizational Performance, Management-team Performance and Creativity in the Hospitality Industry" (2020). Faculty Scholarship and Creative Works. 931.
https://stars.library.ucf.edu/ucfscholar/931
Figure 2.docx (34 kB)
Figure 3.docx (33 kB)
Table 1.docx (20 kB)
Table 2.docx (20 kB)
Table 3.docx (20 kB)
Accessibility Statement
This item was created or digitized prior to April 24, 2027, or is a reproduction of legacy media created before that date. It is preserved in its original, unmodified state specifically for research, reference, or historical recordkeeping. In accordance with the ADA Title II Final Rule, the University Libraries provides accessible versions of archival materials upon request. To request an accommodation for this item, please submit an accessibility request form.