The purpose of this study is to investigate the COVID-19 pandemic's ongoing impact on the U.S. hospitality industry. The report details the primary economic issues the industry faces as well as provides a unique workforce analysis that anticipates continued labor shortages as the country moves towards an endemic. The research was conducted using a national survey with almost 1,000 U.S. hospitality workers. The survey includes questions pertaining to COVID-19 related hospitality employee topics such as: the impact COVID-19 had on hospitality jobs, employees' intentions to leave the industry, employees likelihood to accept or look for a hospitality job, employees' perceived career benefits, career satisfaction, and perceived work-life balance, as well as employees’ vaccine perceptions, and socio demographic information.
COVID-19; hospitality; workforce analysis
Dick Pope Sr. Institute for Tourism Studies
Rosen College of Hospitality Management
United States; Puerto Rico
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission from the Rosen College. All copyright, confidential information, design rights and all other intellectual property rights of whatsoever nature contained herein are and shall remain the sole and exclusive property of the Rosen College of Hospitality Management. The information furnished herein is believed to be accurate and reliable.
Number of Pages
Croes, Robertico R.; Semrad, Kelly; and Rivera, Manuel A., "The State of the Hospitality Industry 2021 Employment Report: COVID-19 Labor Force Legacy" (2021). Dick Pope Sr. Institute Publications. 81.