A Dynamic Model of Crisis Management from a Stakeholder Perspective: The Case of COVID-19 in China


A stakeholder perspective; COVID-19; Dynamic model


Purpose: This study aims to develop a holistic and dynamic model that governs the various relationships among the critical factors of crisis management from a stakeholder perspective in the context of China's COVID-19 epidemic outbreak.

Design/methodology/approach: Data were collected from 731 textual sources, and the text mining technique identified the themes of a holistic crisis management model. Then, content analysis was applied to reveal in-depth insights into the themes.

Findings: From a stakeholder perspective, the model comprises six elements: political environment, economic environment, technology, social environment, health and science and international relationships, which relate significantly to four procedural actions: prevention, response, recovery and adaptation. The overlapping stages and situational dynamic mechanisms of the process are another two new major findings of this study; learning and preparing are threaded throughout the whole dynamic process.

Practical implications: Hospitality stakeholders are advised to collaborate under the guidance of the dynamic crisis management model and adopt high-technology tools for the industry's recovery management. Developing a new business model and marketing strategy is a useful approach to face similar crisis management challenges in the future.

Originality/value: This paper fills an existing research gap by presenting a health-related crisis management model that can be used to evaluate the dynamic process of collaborations among stakeholders in coping with external challenges forced upon the hospitality industry.

Publication Date


Original Citation

Li, B., Zhang, T., Hua, N., & Wang, Y. (2021). A dynamic model of crisis management from a stakeholder perspective: the case of COVID-19 in China. Tourism Review, 76(4), 764–787. https://doi.org/10.1108/TR-09-2020-0413

Document Type




Source Title

Tourism Review






Rosen College of Hospitality Management


Rosen College of Hospitality Management

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