An Examination of Restaurant Employees' Work-life Outlook: The Influence of Support Systems During COVID-19


The main objective of this research paper is to examine the influence of perceived support (i.e., organizational support and social support) on life satisfaction (i.e., current and anticipated life satisfaction), which is hypothesized to increase restaurant employees' loyalty organizational citizenship behavior (OCB) and decrease their intentions to leave the restaurant industry during the COVID-19 pandemic. Moreover, the moderating effects of employees' resilience and employment status are also examined. Analyzing the responses of 609 restaurant employees using structural equation modeling (SEM), findings revealed that all direct effects were supported, except for the effect of anticipated life satisfaction on intention to leave the restaurant industry. Lastly, the moderating role of resilience in the relationships between current life satisfaction and restaurant employees' loyalty OCB and intentions to leave the industry was confirmed. Theoretical and practical implications are discussed in detail.

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Original Citation

Park, J.-Y., Hight, S. K., Bufquin, D., de Souza Meira, J. V., & Back, R. M. (2021). An examination of restaurant employees’ work-life outlook: The influence of support systems during COVID-19. International Journal of Hospitality Management, 97, N.PAG.

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Source Title

International Journal of Hospitality Management




Rosen College of Hospitality Management


Rosen College of Hospitality Management

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